PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Oct 18, 2020

Salut Sandrine, Nous sommes terriblement désolés pour la gêne occasionnée. Soyez assuré que nous nous en occuperons immédiatement pour vous. Un représentant vous contactera bientôt! Bonne chance, Petlab Co.

Response from PetLabCo.Oct 18, 2020

Hi Elaine, We are sorry to hear that you didn't see a single improvement in your fur baby just yet. The result would typically depend on their fur and skin conditions, (so time really varies). We would always recommend continuing it for a bit longer in case the chews are just taking a while longer to kick in. Thank you so much for giving our chews a go and for sharing your experiences with us. We sure hope your dog gets amazing results with our chews soon. Please keep us posted on his/her progress. Best wishes, Petlab Co

Response from PetLabCo.Oct 18, 2020

Hi Ted, We are sorry to hear that you didn't see a single improvement in your dog with our chews. Please keep in mind that every dog is unique, and therefore the timeframe in which the visible results can be seen may also vary. Sometimes, it's the case that there are deeper underlying issues, and so it's worth consulting your vet. We've worked the hardest to make our products the best they can be, but we also understand that they don't always have the desired effect for every dog. Still, we are thankful to you for the opportunity to help! We do offer a money-back guarantee as we want you to be 100% satisfied with everything you buy from the Petlab Co. If you're not entirely happy with your purchase, we will refund your money in full, just send us a direct message or contact our customer service and then return your products back to us. Thank you so much for your kind review and for sharing your experiences with us. Kind regards, Petlab Co.

Response from PetLabCo.Oct 15, 2020

Hi Debbie, It's such a delight to hear that our product is working so well on your dog, Bailey and that he is loving it. We definitely understand your concern regarding the price, and we can assure you we work tirelessly every day to keep our prices as low as possible. We do offer discounts which you can avail of, especially on subscription and bulk orders. Thanks a lot for your kind review. Please keep going on and keep us updated with your dog's progress. We truly appreciate your feedback. All the best, Petlab Co.

Response from PetLabCo.Oct 13, 2020

Hi Courtney, We're glad to hear that it's working wonders for your pup and makes it easier for her to lift up! :) Please keep us updated with her journey - we really want your pup to feel like herself again. Enjoy your day and we look forward to working with you again in the future!❤️ Best Wishes, Petlab Co.

Response from PetLabCo.Oct 13, 2020

Hello, We would like to connect with you to see how we can best address your concerns. Please kindly reply to our request for contact information so we can reach out to you. Our Customer Support Specialists are also happy to take your call at: (941) 217-1456 from 9 AM - 5 PM EST as well. Warm regards, PetLab Co. Update: Please provide us with your contact information as previously requested so we can contact you. We merely provided our contact information in the event you would like to call us as you expressed that you did not see our phone number :)

Response from PetLabCo.Sep 26, 2020

Hi Janet, Thanks for your kind words. We pride ourselves on customer service so it is great to hear that we could help you. We've worked our hardest to make our products the best they can be, but we also understand that they don't always have the desired effect for everyone. We're getting this taken care of right away for you. A representative will be reaching out soon. Best Wishes, Petlab Co.

Response from PetLabCo.Sep 24, 2020

Hi, We've been able to locate your account. Looks like the issue was corrected on our backend, but will follow up with you again tomorrow. Best, PetLab Co.