PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 11, 2025

Hello Tanya, We’re truly sorry to hear about your dog’s experience — that’s certainly not the kind of impression we want to leave. We completely understand how frustrating this must have been, especially when trying to cancel your subscription. We’re also sorry that you’ve had difficulty reaching us. Our team would love the chance to make this right. Please don’t hesitate to contact us directly at [email protected] or call our Customer Experience Team at +1 873-300-6088 so we can assist you as quickly as possible. Thank you for bringing this to our attention — we genuinely appreciate your patience and the opportunity to help. 💙 Best Regards, PetLabCo.

Response from PetLabCo.Nov 11, 2025

Hello Debra, We’re truly sorry to hear that your order arrived after you had already canceled — that’s definitely not the experience we want for you. We’d be happy to assist with a return and refund. In the meantime, our team will be reaching out to make sure you’re fully taken care of. Thank you so much for bringing this to our attention, we really appreciate it! Kind regards, PetLabCo.

Response from PetLabCo.Nov 11, 2025

Hello Vicki, We’re so sorry to hear that your package arrived opened. That’s definitely not the experience we want for you. We completely understand your concern. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Nov 10, 2025

Hello Cynthia, We’re really sorry to hear you haven’t received your package, that’s definitely not the experience we want for our customers. Our team will be reaching out to you directly to help track your order and make things right. Kind regards, PetLabCo.

Response from PetLabCo.Nov 11, 2025

Hi Carla, We appreciate you bringing this to our attention. We are sorry the seal coverings were not secured on both bottles. We want to learn more about this issue and will investigate this for you. You’ll hear from someone on our Customer Experience team shortly — they’ll make sure this is taken care of. Best regards, PetLabCo.

Response from PetLabCo.Nov 10, 2025

Hi Anne, We're very sorry your order didn't arrive. We're also sorry that you're having trouble reaching us and that your order number isn't working. It shows that your package was picked up at the post office, and we'd like to investigate this further for you. You’ll hear from our Customer Experience team shortly — they’ll make sure this is taken care of. Best regards, PetLabCo.

Response from PetLabCo.Nov 10, 2025

Hello Melissa, We’re so sorry to hear that your package arrived empty, that’s absolutely not the experience we want for you. We completely understand how frustrating this must be. Our team will be reaching out to you directly to make this right and ensure you receive the product you ordered. Thank you so much for bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Nov 10, 2025

Hi Bryan, We're sorry that you received the wrong item for your order. We definitely want to fix this for you right away. Someone from our customer experience team will reach out to you soon to make sure this is fully handled. Thank you for your patience as we worked on resolving this. Warm regards, PetLabCo.