PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Ronda C.
They have always came through for. Very happy customer
Response from PetLabCo.Aug 26, 2021
Hi Ronda, We're pleased to hear that you are happy with our product and customer service! We truly appreciate your feedback and as always, we are glad to help! ❤️ All the best, Petlab Co.
S W.
I am really happy with the products from PetLab. My Lab is doing so much better with some other things I am doing for my son. I am grateful for PetLab and their natural products. I have noticed my lab with more energy and just is happy. Thank you PetLab.
Response from PetLabCo.Aug 25, 2021
Hi Samantha, Please know that we are twice as grateful for your kind words! How wonderful to hear that our chews are giving your lab more energy and happiness! 🥰 It is our pleasure to provide you the best and most effective products possible for your precious pooch! Thank you so much for your feedback! ❤️ Kind regards, Petlab Co.
Michelle O.
My dog has gotten so much better, using the probiotics.
Response from PetLabCo.Aug 25, 2021
Hi Michelle, We're so pleased to know that your sweet dog has gotten so much better because of our Probiotic Chews! 😊 Thanks for sharing this amazing news with us. It's comments like this that really inspire us to do what we do! Thank you so much for your feedback! ❤️ All the best, Petlab Co.
dina M.
they have wonderful products for my dogs, and the customer service is 10 out of 10.
Response from PetLabCo.Aug 25, 2021
Hi Dina, Thank you so much fo rating our customer service a 10 out of 10! 🥰 We aim to continue to give you the best customer service experience! We appreciate your review more than you’ll ever know. ❤️ Kind regards, Petlab Co.
StaceyR
I have been using Dental Formula For Tartar Prevention & Plaque Protection with my dog Bear for 2 weeks. Oh man the difference in his breath is amazing. He has a lot of tarter/plaque on his canines and I have already started seeing a difference there as well. I have used other brands in the past and my dog would not drink the water. He actually drinks the water with this in it.
Response from PetLabCo.Aug 24, 2021
Hi Stacey, We are extremely pleased to know that our Dental Formula has made a difference on Bear's breath! 🥰 We're truly grateful that you believed in our product. May you continue to trust the Petlab Co. brand for your pooch! Thank you for your feedback! ❤️ Kind regards, Petlab Co.
JC
I’d like to give a huge shout out and thank you for the superior customer service provided to me by Kayla at The Petlab Co.. Kayla listened to my problem and stepped in and took such great care of me and corrected the issue swiftly.. Customer care agents like Kayla are such as asset to companies…. I’d also like to add, your products have made such a positive impact for my fur kids… Thank you !!!
Response from PetLabCo.Aug 24, 2021
Hi JC, You're absolutely welcome! 🥰 We work really hard to making the best and most effective products that would show our customers truly wonderful results and it's really rewarding to hear from happy, fur parents like you! Morever, we want to thank you for your kind words on Kayla and our customer service. It is our pleasure to give you the best care possible! You have our most sincere appreciation. ❤️ All the best, Petlab Co.
ET
I received a damaged order that was boxed in a usps box with tape around it saying it was received that way. I took pictures of the empty bottle, destroyed cap, and usps tape. Within an hour I had a replacement bottle on the way!
Response from PetLabCo.Aug 23, 2021
Hi ET, We're sorry about what happened to your original order but we are really glad to know that a replacement order was processed immediately. Thank you so much for sharing your experience with our customer service and we hope your pet continues to enjoy our products! 🐾 Thanks again for the very kind feedback! 💕 All the best, Petlab Co.
Scott A.
Needed to cancel my order and it was done very quick and also a detailed email within hours if requesting the cancelled order.
Response from PetLabCo.Aug 22, 2021
Hi Scott, We're glad that you found satisfaction with our customer service! 🥰 Thanks for your review. It is our pleasure to give you the best care possible. ❤️ All the best, Petlab Co. 🐶
