PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Annmarie L.
My dog Cooper Lab Mix is very healthy and Happy due to Petlab Co Products
Response from PetLabCo.Oct 4, 2021
Hi Annmarie, It's wonderful to hear that our Probiotic Chews have helped keep your furbaby healthy and happy! ❤️ Thank you for your review! All the best, PetLab Co.
Laura S.
I am very happy with the Dental Formula, but unfortunately I have somehow made a mistake with my order I was supposed to only order two bottles of Dental Formula, but I’ve messed up and received 3 x 2 bottles so I have 6 bottles of formula. I’m so sorry but I’m under a lot of pressure as my husband was rushed into hospital with a dilated Aorta an Aneurysm so please stop anymore orders as I’ve more than enough and can’t afford anymore. Order no . 112842, Order no, 112847 Order no. 112844
Response from PetLabCo.Oct 2, 2021
Hi Laura, We're glad to know that you're happy with our Dental Formula. Thank you for your feedback! ❤️ Further, we're sorry to hear that you made a mistake with your order. We understand your frustration and why you're requesting to stop your future orders. We hope your husband recovers soon. We'd be happy to look into this for you however, we are unable to locate an account. Please provide your order ID and we will reach out to you. 😊 Kind regards, PetLab Co.
George R.
We had a bit of a hic-cup with this company but this was resolved super fast. We would highly recommend this company as one that listens to its customer's concerns.
Response from PetLabCo.Oct 1, 2021
Hi George, We are so happy to hear that you were satisfied with your customer service experience. Your needs and your pet's health are our top priorities! 🐶 Thank you so much for your recommendation and feedback. ❤️ Kind regards, PetLab Co.
Elaine B.
I was grateful for the help i received regarding my concern ,purchase ,of the probiotics i bought for my gog Molly she absolutely loves them she expects them every day i cut into pieces she thunks they are her treat ! And ty pet lab for solving the problem i received with my order ty again EB and Molly
Response from PetLabCo.Oct 1, 2021
Hi Elaine, We're so glad that you had a pleasant experience with our customer service and we're happy to know that Molly is loving the chews! ❤️ Thank you for sharing your wonderful review and we hope she continues to enjoy her treats! 🐶 All the best, PetLab Co.
Susan
I took a chance and ordered the Probiotic chews for my Aussie who has chewed on his back feet for 3-4 years!!!! Prior to discovering these chews we had him on Apoquel monthly, allergy injections every few months, a cone, socks, everything we could think of, to no avail!! Within 2-3 weeks of using this product, his feet are HEALED! No licking, no chewing. I am always suspicious with these ads on products but I am 200% sold on this product and wanted to write this review. I cannot be more thrilled!! The shipping is slow but that could just be a sign of the times right now...
Response from PetLabCo.Oct 1, 2021
Hi Susan, We are over the moon to hear that your Aussie has been doing so well with our Probiotic Chews! ❤️ We understand how upsetting it can be when nothing seems to be helping our furbabies' issues. We're really happy about your dog's improvements and we truly appreciate you for sharing this with us. Thank you for your trust and support and we hope he continues to enjoy the chews! 🐶 All the best, PetLab Co.
jay
my delivery showed up with my dental rinse bottles opened, lid off, and bottles completly empty. Not happy. emailed customer service and let them know what happened. within 2 hours Lorenz replied and had a replacement shipment ready to go. i needed to send some the pics from my package, which was simple, and replacements are on the way. now I'm Happy!!!!!!
Response from PetLabCo.Oct 1, 2021
Hi Jay, Thank you for your positive review. We're really about what happened to your shipment and we're very glad to hear that it was sorted out right away. Thank you for sharing your customer service experience with us! ❤️ We are truly grateful for your wonderful feedback. All the best, PetLab Co. 🐶
Albert.
Good customer support, deliveries take a little long, great product demand.
Response from PetLabCo.Sep 30, 2021
Hi Albert, We are so happy to hear about your positive feedback on our customer support.🥰 However, we're sorry if you experienced a delay in your order. We understand how important it is for you to receive your order in a timely manner and we apologize for the inconvenience. Your patience is appreciated. Your needs and your pet's health are our top priorities! 🐶 We can't thank you enough for your review! ❤️ All the best, PetLab Co.
Jorge De L.
i have been giving both these supplements to all 3 of my dogs. they are doing great and highly recommend these products
Response from PetLabCo.Sep 29, 2021
Hi Jorge, We're truly grateful that you have been trusting to use our supplements for your 3 dogs! 🐶 Moreover, it is definitely rewarding to hear that they are doing great and responding well to our products! Your feedback is valuable to us. Thank you so much for recommending our brand! ❤️ All the best, PetLab Co.
