PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Bob S.
My dog liked them but unfortunately, they did not help and I had to get a refund. To be fair nothing else has helped.
Response from PetLabCo.Nov 23, 2020
Hi Bob, We're sorry to hear that the Itch Relief Chews did not work out for your pup. We are happy to honor our 30-day, money back guarantee. One of our Customer Service Representatives will reach out to discuss. Best, PetLab Co.
Evi L.
My dog has been on the itch relief chewables for 3 months now but still scratches and gnaws his skin to the point that it bleeds. i hoped for better results but will continue to use the tablets.
Response from PetLabCo.Nov 20, 2020
Hi Evi, Thanks for your review. Dogs have their own specific fur and skin conditions, so times may vary but you will begin to see a difference within 4 weeks. We always try to remain optimistic for you and your dog. So keep going and see if there's any improvement over the next few weeks. Additionally, if your pup suffers from allergies or hot spots on their skin, we recommend trying out the Itch Relief Shampoo in tandem with the chews. Best Wishes, Petlab Co.
Laurie W.
Yes this is a great product I've been having problems with delivery on time I really hope that this can be improved find my next order
Response from PetLabCo.Nov 18, 2020
Hi Laurie, We're sorry you've experienced such a sporadic experience of our services. Rest assured that we're constantly working on improving fulfillment and ensuring that every customer receives their product within the expected time. Please let us know if there is anything else we can help you with.❤️ Best Wishes, Petlab Co.
Brenda Clark D.
Unfortunately my dog passed away.
Response from PetLabCo.Nov 18, 2020
Hi Brenda, We are truly sorry to hear about your dog's passing. We offer our deepest condolences and hope that you are hanging in there. Thank you for making Petlab a part of your beloved fur baby's life. Sending virtual hugs your way! ❤️ Best Wishes, Petlab Co.
Pam Judson-Braegger W.
I love your probiotic chews. They have helped my 11 year old lab so much. But your web site is impossible for me to log in, change my auto ship, and i always end up emailing or calling. very discouraging...I also get itch relief and dental chews all on monthly auto ship. Wish website liked me better. Thanks Pam Wells
Response from PetLabCo.Nov 18, 2020
Hi Pam, Thanks for sharing your experience with us. We do appreciate your review as it will help us in finding ways to improve our products and our services. We have raised this to our Development team to improve a much more Customer-friendly website. Rest assured that we are working on improving our processes and services to better serve you in the future. Best Wishes, Petlab Co.
Craig K.
I recently purchased the itch relief for my 75lb. Border collie with severe allergies. We have tried many products and thought and hoped this would be the answer from the claims made. First off, this is very expensive $87.00 for one month. We are not wealthy people, but want to do all we can for our sweet girl. We already have her on Apaquel and we get pretty good results. But we hoped this would be an equal or better product and be natural. After trying the product with absolutely no results, I requested the money back warranty. I had ordered 3 bottles/ one month supply and returned one empty bottle and one bottle with a one day supply left. Note that I had already thrown out one empty bottle. I was informed that my return/credit would be $44.00 obviously not my full refund. My advise is,,, don’t waste your money! If you want results, you will have to see an allergist or just try apoquel. After this review, I was contacted by PETLAB, and was offered a full refund. I would like th thank them for making good on their money back guarantee. Craig, Dallas, tx
Response from PetLabCo.Nov 9, 2020
Hi Craig, Our apologies for the confusion! We hate to hear that your pup did not see our typical great results, but have made sure that you received your full refund. We wish you and your collie well :) Warm regards, PetLab Co.
Serge A.
commande passée au mois de juin jamais livrée. Après 4 mois d'attente ils ont fini par me rembourser. j'ai retiré ma plainte à la gendarmerie. Dommage qu'il faille en arrivé là !!!
Response from PetLabCo.Oct 20, 2020
Salut Serge, Nos plus sincères excuses pour les inconvénients que le retard vous a occasionnés. Soyez assurés que nous travaillons à l'amélioration de l'exécution et à ce que chaque client reçoive son produit dans les délais prévus. Merci pour votre patience et nous apprécions que vous nous choisissiez :) Bonne chance, Petlab Co.
Julie C.
I bought the itch relief chews for my Siberian Husky about 60 days ago an sad to say he is worse off now before he started them. I was told to try for longer 30 days and I have. He has lost almost all his hair and itchiness is so bad that he cries out. I have now stopped them and PLEASE CANCEL MY SUBSCRIPTION
Response from PetLabCo.Oct 18, 2020
Hi Julie, We are sorry to hear that your dog has been itching a lot since he started taking our chews. We would like to reassure you that our product is safe to take. It is extensively tested and analyzed for efficiency and potential side effects, and itching is not something we would expect. Your dog may be having an allergic reaction to one of the ingredients, so it is good that you stop giving it to him. We advise you to consult your vet to make sure your dog has no intolerance to any of the ingredients in our chews. We've worked our hardest to make our products the best they can be, but we also understand that they don't always have the desired effect for every dog. Still, we are extremely grateful for the opportunity to help :) Rest assured, we will get this sorted out for you. A representative will be reaching out shortly! Kind regards, Petlab Co.
