PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 12, 2021

Hi Jeff, Dogs have their own specific fur and skin conditions, so times may vary but you will begin to see a difference within 4 weeks. We always try to remain optimistic for you and your dog. So keep going and see if there's any improvement over the next few weeks. Additionally, if your pup suffers from allergies or hot spots on their skin, we recommend trying out the Itch Relief Shampoo in tandem with the chews. Best Wishes, Petlab Co.

Response from PetLabCo.Jan 6, 2021

Hi Warren, We're honored to hear that you found satisfaction with our product :) Thanks for your review. We have raised this to our Development team to improve a much more Customer-friendly website. We hope to serve you more! Best Wishes, Petlab Co.

Response from PetLabCo.Jan 5, 2021

Hi Anna, Thanks for your review. Dogs have their own specific fur and skin conditions, so times may vary but you will begin to see a difference within 4 weeks. We always try to remain optimistic for you and your dog. So keep going and see if there's any improvement over the next few weeks. Additionally, if your pup suffers from allergies or hot spots on their skin, we recommend trying out the Itch Relief Shampoo in tandem with the chews.❤️ Best Wishes, Petlab Co.

Response from PetLabCo.Jan 6, 2021

Hi Frsn, We are truly sorry to hear of the difficulties you encountered while ordering. Rest assured we are constantly working with our development team to improve the customer buying experience. However, in the meantime, we will always be glad to help guide you to a solution. Please reach out directly if we can further assist you. Best Wishes, Petlab Co.

Response from PetLabCo.Dec 9, 2020

Hi Annie, We strive to provide a world-class service and regret you experienced anything less. We have raised this to our Development team to improve a much more Customer-friendly website. Rest assured that we are working on improving our processes and services to better serve you in the future. Best Wishes, Petlab Co.

Response from PetLabCo.Dec 7, 2020

Hi Renee Thanks for the feedback, we will look into the phone line situation. You were sent a confirmation email on 27 Nov and a shipping notification email on 1 Dec. I just re-sent you the emails. Could you please check your spam folder to see if the originals and/or the ones just re-sent are in your spam folder please? The product was delivered yesterday 6 Dec, according to our tracking? For the account, you can just request a reset. I requested this re-set so you should also have just received a reset password notification - again, please check your spam folder. I will send you an email because we don't have your telephone number to reach out to you. Thank you! Petlab Support.

Response from PetLabCo.Dec 7, 2020

Hi Niky, We're delighted to hear that you're amazed by our service and the quality of our products :) Thanks for your awesome review! We're glad that you are getting incredible results too. Trust that with Petlab you will always get what you paid for and more. ❤️ Best Wishes, Petlab Co.

Response from PetLabCo.Dec 8, 2020

Hi Jolene, We are terribly sorry for the inconvenience this has caused you. Rest assured, we have already provided you a resolution. Please check your email for further details. Best Wishes, Petlab Co.