PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 19, 2019

Hi Fran Henry! Thank you for your review. :) We are so sorry that you find our Dental Formula expensive and that you feel that way towards our customer service. We love to make sure each of our customers has the most fabulous experience with both our service and our products, so we value hearing your feedback For the premium ingredients in the product, our price is quite reasonable. We also guarantee results with our 90-day guarantee. As for shipping, we do allow an average of 5 business days for the turn-around time of orders. We hope to serve you better in the future! :) Cheers!

Response from PetLabCo.Nov 17, 2019

Hi Kathleen, , Thank you for leaving us a review. We are very sorry to know that that you are having some difficulties placing your order. Our customer service team has sent you an email regarding the problem, and we will sort this out for you as soon as possible! We hope to serve you better in the future! :) Cheers!

Response from PetLabCo.Nov 12, 2019

Hi, David, thank you for giving our product a try and we look forward to hearing about how our product worked for your dog/s. However, we do apologize that there was a problem with the package we initially sent. Upon checking, that issue with the wrong item received was already handled by one of our customer service representatives and we hope all is well. If you have other concerns please feel free to message us at [email protected] or you may also reach us by sending a direct message at our Facebook page. Cheers!

Response from PetLabCo.Nov 10, 2019

Hi Derek, we are very sorry if you encountered multiple issues with your order and that we failed to respond to your issue right away. We would just like to let you know that we take customer's feedback very seriously as we are always striving to improve our services. Rest assured we will try our best to have your orders delivered right away as we understand your dogs need these supplements. Please don't hesitate to reach out to us at [email protected] if you have any concerns/questions about our products and processes. Cheers!

Response from PetLabCo.Nov 7, 2019

Hi William, we are sorry to hear you have not received your order until now. As you know, we use UPS Mail Innovations in which UPS will pick up the package first from our facility and will transfer it to USPS to complete the delivery. No worries, we have already sent you an email along with the status of your shipment. As for now, we are seeing movement in your package, therefore, we are hoping by this week you will receive your order. Please don't hesitate to reach out to us at [email protected] if you have any concerns/questions about our products and processes. Cheers!

Response from PetLabCo.Nov 7, 2019

Hi, Sondra, we are sorry to hear you have not received your replacement order for the Dental Formula. Upon checking, your order is still in transit but it is already with your local post office with an estimated delivery date on November 8, 2019. Kindly check your email for the other details of your order. Please don't hesitate to reach out to us at [email protected] if you have any concerns/questions about our products and processes. Cheers!

Response from PetLabCo.Nov 6, 2019

Hi Sandra, thank you for giving our product a try. Results may take up to 5-14 days of daily use to fully notice the benefits of our calming chews. One of our customer service representatives has already reached out to help you with your concern via email. May we suggest to give it another week or so to see if the product works. If still, you are not satisfied with the results please send us a direct message so we could help you with the return and refund process. Our product is covered under a 90-days money-back guarantee. Please don't hesitate to reach out to us at [email protected] if you have any concerns/questions about our products and processes. Cheers!

Response from PetLabCo.Nov 4, 2019

Hi Sara thank you for taking the time to communicate to us why our service didn't meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. We sincerely apologize for the long wait and if were not able to respond to your issue in a timely manner. We hope by sending out a replacement order somehow make up for the inconvenience you have experienced. Nevertheless, I would just like to let you know that we take customer's feedback very seriously as we are always striving to improve our product and services. Please don't hesitate to reach out to us at [email protected] if you have any concerns/questions about our products and processes. Cheers!