PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 13, 2025

Hello Joe, I’m really sorry to hear about the trouble with your recent order. Once an order has been placed and shipped, we’re unable to change the shipping address. You may want to reach out to the courier directly to see if they can intercept or reroute the package. That said, I’d be happy to look into possible solutions for you. Please also know that you can easily reach our team through the “Contact Us” form on our website for any concerns. We’ll be following up shortly to ensure you’re fully taken care of. Best Regards, PetLabCo.

Response from PetLabCo.Nov 12, 2025

Hello Joyce, We’re sorry to hear that your order hasn’t arrived yet. Typically, our deliveries take 3–5 business days, but we’d love to help investigate and locate your order to make sure it reaches you. Our team will be reaching out shortly to ensure everything is resolved and that you’re fully taken care of. Thank you so much for bringing this to our attention — we truly appreciate it! Kind regards, PetLabCo

Response from PetLabCo.Nov 12, 2025

Hello Nancy, We’re really sorry for the frustration with your subscription shipment. We understand how disappointing it can be to receive a shipment you were trying to delay. Occasionally, technical issues may prevent a shipment adjustment from going through as expected. In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you bringing this to our attention and thank you for your patience! Kind regards, PetLabCo.

Response from PetLabCo.Nov 12, 2025

Hello Owen, We’re very sorry to hear that the product didn’t meet your expectations. That’s certainly not what we want for our customers. We’d like to investigate this matter further to ensure we understand what happened and can make things right. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Nov 12, 2025

Hello Toni, We’re sorry for any inconvenience and completely understand that you’d like to place your order on hold while you’re in Arizona. It looks like an order had already been shipped before we received your request, and we are sorry for the trouble this caused. We did receive your email about postponing your order, and one of our colleagues has already reached out to assist you. We understand how important it is to have an easy way to reach us. Please know that we do have a “Contact Us” form on our website where you can easily get in touch with our team for any concerns. That said, we’ll be reaching out shortly to make sure you’re fully taken care of. Thank you for your patience and understanding! Kind regards, PetLabCo.

Response from PetLabCo.Nov 11, 2025

Hi Dany, I am sorry to hear that you did not see the results you were expecting when using our product. Please keep in mind though that our products are a supplement, not a medication. Our products cannot treat or cure any illnesses, infections, or diseases, and are not a replacement for a prescribed medication. We always advise customers to consult with their vet before using our products to determine if this is the right fit for them. This is also stated on our website and product labeling. We have reached out to you via email to further discuss your specific concerns to resolve this matter together. Thank you!

Response from PetLabCo.Nov 12, 2025

Hello John, We’re sorry to hear that you’ve received more product than you need. Please know that you can easily adjust your delivery schedule or cancel your subscription at any time. Our team will also be reaching out to make sure you’re fully taken care of. Thank you so much for letting us know — we really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Nov 11, 2025

Hello Daniel, We’re very sorry to hear that you haven’t received your order. Our team will be reaching out shortly to investigate and ensure your order is delivered or replaced so you’re fully taken care of. Thank you for bringing this to our attention, we really appreciate your patience! 💙 Kind regards, PetLabCo.