PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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joseph D.
Quick and Great customer service
Response from PetLabCo.Nov 3, 2021
Hi Joseph, We are so happy to hear that you were satisfied with your overall customer service experience. Your needs and your pet's health are our top priorities! 🐶 Thank you so much for your feedback. ❤️ Kind regards, PetLab Co.
Happy C.
There was a mix up in my order and when I contacted customer service they quickly responded and sent out the correct items. Great customer service!!!
Response from PetLabCo.Nov 3, 2021
Hi Jessica, We are so happy to hear that you were satisfied with your customer service experience and the resolution we provided. Your needs and your pet's health are our top priorities! 🐶 Thank you so much for your review. ❤️ Kind regards, PetLab Co.
Donna B.
Has really balanced out his bowel movements. Always seemed to have a problem with constipation. Now goes more frequently and is able to have bm more easily.
Response from PetLabCo.Nov 2, 2021
Hi Donna, We're happy to hear that our probiotic chews have been of great help to your pup's constipation problem! 🥰 Thanks for your kind words. We're grateful that you have allowed us to help him, please keep us updated about his progress. We're always here to help and your pup's health is our top priority.❤️ All the best, PetLab Co. 🐶
Andrea K.
I've tried other things for my schnauzer but none of them worked. He was constantly chewing and licking his paws and scratching all the time. So much so that he gets yeast infections and breaks out all over in sores. We started this 3 weeks ago and within the first week he had already quit chewing and licking his paws and by week 2 he wasn't scratching anymore. As for the yeast infections it will take more time to see if it helps with that but he doesn't drive us crazy with the licking and chewing anymore! Thank you Petlab!!
Response from PetLabCo.Nov 2, 2021
Hi Andrea, You are absolutely welcome! 🥰 We're thrilled to know about your schnauzer's improvements! ❤️ It makes us so happy that he is doing so much better. Thank you for believing in our product and we look forward to hear more about how he gets on with our chews! 🐾 Thank you for your trust and support! Kind regards, PetLab Co.
Donna R.
Mistakenly purchased 4 items when I only wanted one (due to PayPal issue). Customer service canceled my order immediately and refunded my money. I hope the chews are as excellent as the responses from customer service!
Response from PetLabCo.Oct 31, 2021
Hi Donna, We're happy to hear that you are delighted with our customer service. Thank you for sharing your experience with us. ❤️ We can't wait for your furbaby to try our chews and please keep us updated! 🐾 All the best, PetLab Co.
Mrs A.
My dog was doing well on supplements supplements from pet lab. Great service prompt delivery, fair price.
Response from PetLabCo.Oct 30, 2021
Hi Mrs. Adams, It's great to know that your dog is doing well on our supplements! 🥰 It's feedback like this that keeps us going! Thank you so much for your kind words on our customer service as well! We are pleased to serve you. ❤️ Kind regards, PetLab Co.
Ruth E.
I give my young Labrador the Skin and Coat chews and I swear by them. My Labrador had very dry itchy skin and had doggy-druff!! I put her on these and it sorted it out. However, I thought it had sorted it (for some stupid reason!) and within a week her coat/skin was back to it being itchy. I put her back on these and problem solved. Do give it at least a month to see the full benefit and don’t give up after a few weeks. It’s so worth it.
Response from PetLabCo.Oct 28, 2021
Hi Ruth, We're so pleased to hear that our chews are working wonders for your Labrador! 🥰great progress and we love that you're seeing a transformation. Here's to happier and itch-free fur baby forever more!❤️ Best wishes, PetLab Co.
Kelly
I was trying to place a first time order of probiotic chews for my dog Mookie, and I accidentally place a duplicate order in addition to the original order by accident. I emailed customer service what my issue was and they respond back via email saying they understood the issue and will fix it right away. Very helpful and hassel free.
Response from PetLabCo.Oct 28, 2021
Hi Kelly, We are so pleased to hear that you were satisfied with your customer service experience. Your needs and your pet's health are our top priorities! 🐶 Thank you so much for your review. ❤️ Kind regards, PetLab Co.
