PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 9, 2019

Hi Lorien! :) Thank you for this message. We're sorry to hear that you're having trouble with our customer service team, we're trying to get back to everyone as quickly as possible. I also apologize for the delay caused so far. Due to the recent popularity of Dental Formula, we are experiencing slight delays in our dispatch times. Rest assured that we are working to resolve this as fast as we can for our customers. Regarding the information about the stocks, we will be sending you an email notifying you about the status of the stocks. We hope this helps! <3

Response from PetLabCo.Dec 8, 2019

Hi Andrew! Thank you for leaving us a review. We are so sorry to hear that you didn't like the texture of the product this time. Our team has been working extremely hard behind the scenes, to constantly ensure we deliver the best possible products to you and your beloved pup. Because of this, we have recently formulated a NEW and IMPROVED Joint Care Chew formula that we know your furry friend is going to love. Our customer service team has sent you an email so we can sort this out as soon as possible! We hope to serve you better in the future! :) Cheers!

Response from PetLabCo.Dec 1, 2019

Hi Jessica, We are terribly sorry you feel that way. We do appreciate your trust despite the turn-around time we have in place. We do allow an average of 5-7 business days for regular orders. We love to make sure each of our customers has the most fabulous experience with both our service and our products, so we value hearing your feedback. Rest assured that we will continue to strive and serve you better. Thanks for leaving us a review! Cheers! :)

Response from PetLabCo.Nov 29, 2019

Hi Aimee! Thank you for leaving us a review. We are so sorry to hear that your dog didn't like the taste of the product this time. Our team has been working extremely hard behind the scenes, to constantly ensure we deliver the best possible products to you and your beloved pup. Because of this, we have recently formulated a NEW and IMPROVED Joint Care Chew formula that we know your furry friend is going to love. Nevertheless, I am happy to inform you that we can still get the old formula for you. Our customer service team has sent you an email so we can sort this out as soon as possible! We hope to serve you better in the future! :) Cheers!

Response from PetLabCo.Nov 28, 2019

Hi Jane, We are terribly sorry to hear that you had a not-so-good experience with the subscription process. Please accept our sincerest apology for any trouble and inconvenience we have caused you. Rest assured that we are working on improving our processes and services to better serve you in the future. Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and those we can work on still. So, we appreciate your taking the time to send us this helpful review. We hope to serve you better in the future! :) Cheers! Please let us know if there's anything else we can assist you with.

Response from PetLabCo.Nov 25, 2019

Hi Isra, We are terribly sorry for the difficulty in placing your recent order. We love to make sure each of our individual customers has the most fabulous experience with both our service and our products so we really value hearing everyone's feedback. Our customer service team has sent you an email so we can sort out your concerns as soon as possible! We hope to serve you better in the future! :) Cheers!

Response from PetLabCo.Nov 23, 2019

Hi Mandi, We're terribly sorry that you've experienced some issues with your recent order. Regrettably, a delay on the replenishment of our stocks has moved back our shipment date from your order date of November 15th (Friday) to November 18th (Monday. We do allow 5-7 business days for regular orders. We are happy to let you know, though, that the order has now been successfully turned over to your local post office in Portage. Expected Delivery is on SATURDAY 23 NOVEMBER 2019 by 8:00pm. Nevertheless, our customer service team has sent you an email in this regard. Again, we sincerely apologize for the inconvenience. We hope to serve you better in the future! Cheers!

Response from PetLabCo.Nov 23, 2019

Hi Chelsey, We are so sorry it didn't help your pup with his condition. Our products are more aimed at dogs who have inflammatory conditions and general joint issues. Hip dysplasia isn't something the treats will directly address but should overall improve your dog’s mobility if he/she has any more general joint problems. We hope this helps. Thank you so much for giving our products a go. Cheers! :)