PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 14, 2025

Hi Macy, We regret to hear your order wasn't delivered to your address and the trouble you experienced. We will investigate this issue for you to make sure this doesn't happen again. Our Customer Experience team will reach out shortly to support you and get everything straightened out. We really appreciate you sticking with us while we sort this out. Kind regards, PetLabCo.

Response from PetLabCo.Nov 14, 2025

Hi there, We're sorry to hear about the trouble you experienced with your delivery. We did take a closer look, and we can see that a member of our Customer Experience team processed your replacement on November 5th. The tracking shows it was successfully delivered on November 10th, which is within our standard 3–5 business day delivery timeframe. Still, we completely understand how it may have felt longer on your end, especially after the first package was misdelivered. Thank you again for letting us know — your feedback truly helps us improve. If there’s anything else you need or if you have any questions at all, we’re here and happy to help at [email protected]. Best regards, PetLabCo.

Response from PetLabCo.Nov 14, 2025

Hi Debbie, We're very sorry to hear that our product didn't help your dog and that you've experienced difficulties canceling your subscription. We understand that every dog has individual needs, and what may work for one may not work for another. It also shows that you have successfully canceled your subscription in our customer account portal. You will not be charged for any future orders. A member of our Customer Experience team will follow up with you to confirm the cancellation. Thank you for giving our product a try! Kind regards, PetLabCo.

Response from PetLabCo.Nov 14, 2025

Hi Terri, We're very sorry to hear about the issues you've experienced with your order and that your dogs had this experience. It looks like no cancellation action has gone through on your account until now, so this is why your subscription remains active. Someone from our Customer Experience team will personally reach out shortly to help you with the cancellation and learn more about your dogs experience. Thank you so much for your patience as we work through this issue. Warm regards, PetLabCo.

Response from PetLabCo.Nov 13, 2025

Hello Eric, We’re very sorry to hear about your experience and completely understand your frustration. Providing timely and helpful customer service is extremely important to us, and we typically respond to inquiries as quickly as possible. We just received your concern a day ago, and we’d love the opportunity to assist you and clarify any issues regarding your subscription. Our team will be reaching out shortly to ensure you’re fully taken care of. Thank you so much for your patience and understanding! Best Regards, PetLabCo.

Response from PetLabCo.Nov 14, 2025

Hi Jerry, We're sorry the product did not deliver the same benefits for your dog as it has for others. Supplements often take up to three months of consistent use to show their full potential. However, we recognize that each dog has unique needs, and what works for one may not be beneficial for another. We recommend considering alternative options or consulting your veterinarian to find the best approach for your pet’s specific needs. Someone from our team will connect with you soon to assist you with your subscription. All the best, PetLabCo.

Response from PetLabCo.Nov 13, 2025

Hello Anthony, We’re so sorry to hear that you haven’t seen the results you were hoping for. Every dog is unique, and their response to certain ingredients can vary. We’d love to help find an alternative product for your pup as well. Please also know that you can easily reach our team through the “Contact Us” form on our website for any concerns. We’ll be following up shortly to make sure you’re fully taken care of. Best Regards, PetLabCo.

Response from PetLabCo.Nov 13, 2025

Hello Harry, I’m so sorry to hear about your experience — that’s definitely not the kind of frustration we want for our customers. It’s possible that there may be more than one active subscription under your account, or that the cancellation didn’t process successfully. You can also check your account through our Customer Portal to confirm if there are any active subscriptions remaining. I’d be more than happy to look into this for you and ensure everything is fully canceled so no further payments are taken. Please also know that you can easily reach our team through the “Contact Us” form on our website for any concerns. Best Regards, PetLabCo.