We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
PetLabCo, thepetlabco.com
Website
thepetlabco.com
Category
Pet Stores
Location
New York, New York
Listed on Five Star Index
2026
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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I like your products, my dog is in good health.
Many thanks
Response from PetLabCo.Nov 30, 2021
Hi Huynh,
We're really delighted to hear that you're liking our products! 🥰 Moreover, we're glad that it's helping your dog to be in good health. Thank you so much for this review! ❤️
Kind regards,
PetLab Co.
BR
Brian
Our Cavalier has had anal gland issues…
Our Cavalier has had anal gland issues for years. We have a standing every 3 week appointments to have them expressed. We have been giving him the chews for a little over a month and at his appointment last week his glands were empty! Fingers crossed this only gets better with Pet Labs chews!
Response from PetLabCo.Nov 30, 2021
Hi Brian,
We're so thrilled to know you're already seeing such amazing improvements in your Cavalier! 🥰 We couldn't be happier to hear about this great progress and we hope we can keep helping him maintain his amazing health.❤️
All the best,
PetLab Co.
MG
Minna G.
My 13 year old mix still runs around like a 5 year old.
My 13 year old mix still runs around like a 5 year old. He has been using your joint care for quite a few years now.
About 5-6 weeks ago there was a problem with one of the jars of the joint care product and it was resolvesd within 24 hours. No hassle, no "red tape" just satisfactory results.
No doubt I would recommend this company and my 13 year old pup certainly recommends the Joint Care product.
Response from PetLabCo.Nov 28, 2021
Hi Minna,
We're so pleased to hear our chews are working wonders for your 13 year old! 😊 He must be feeling so much happier, younger and more agile! We're grateful that you have allowed us to help your pup! Moreover, we are astonished with your pleasant comments on your customer service experience! Thank you so much for your recommendation! ❤️
Best wishes,
PetLab Co.
CF
Cynderella from M.
itch meds for Holly
I quit Holly’s itch meds for a few months and have returned to you. Your product is working and your customer service is the best in class!
Response from PetLabCo.Nov 28, 2021
Hi Cynderella,
We’re so happy to hear that our products are working well for Holly and that you're satisfied with your overall customer service experience! ❤️ We'll never forget your precious, kind words. Thank you for leaving such inspiring feedback! 🥰
Kind regards,
PetLab Co.
AM
amy M.
My 14 year old can walk so much better!
My order was sent to an old address, and when I called they immediately sent out a new order! The most important reason for my 5 star review is how much better my 14 year old shih tzu is walking, because of the petlab co joint chews!
Response from PetLabCo.Nov 28, 2021
Hi Amy,
So glad to hear success stories from pet owners who have seen dramatic improvements in their dogs since using our Joint Care Chews! 🥰 Furthermore, we’re thrilled that you are delighted with the support you got us! 🐶
We truly appreciate your feedback! Thank you! ❤️
Kind regards,
PetLab Co.
CR
Charley R.
Dental formula that actually works!!!
Dental formula that actually works!!!! If You are like me you will find yourself Buying more products than you thought you ever would for your dog that you can’t believe how much you love. I actually found it annoying how often I find myself spending money on worthless and useless products that are a lot like this here “Dental Formula” (didn’t even have a proper name, guess they thought ‘Hey let’s just call this what it is” …i guess)
Anyway, I buy tons and tons of products with the distant hope that maybe it will help a little bit, maybe it will be even remotely close to what it offers. And I’ve been through so many products that are sworn to help the dog I had actually given up hope and believed I was just throwing good money away after bad and in no way did I believe that this stuff was going to come in the mail and then I would just put a tablespoon of it in a bowl of water and boom all the problems or disappear because how would that ever work. And I saw this product by accident, i has never heard of this company or A magical product that would cure my dogs terrible horrible no good very bad breath. There were days where I swear she had eaten something dead and then licked me and breathed on me and then that dead smell was stuck to my face so I was prepared to do just about anything to try and get rid of this and on a lark I saw this randomly. Not Even like my phone heard me and then an ad popped up it was more like I didn’t even talk about this because I was embarrassed to talk about how bad my dogs breath was and randomly I see this ad on Instagram or Facebook or somewhere and I thought, I hope this doesnt have a scent Because not only does my dog have terrible that she also is the pickiest dog on earth and if there is something that she doesn’t like she will not eat or drink it and all this has to do is just smell remotely weird and she won’t touch her water but I thought what the heck because I’m buying it Without research because I just didn’t have time I was too damn busy.
By the time it came I had forgotten that I ordered it but I tried it the first night put some in her water bowl and she didn’t think twice she just went to the water bone actually drink it and truthfully
I think she does notice it but I think she kind of likes it but The better part of the story is that it took that Dead squirrel rotten diaper old food sewage mouth of hers and BAMM! F+*%€£N MAGIC!!!
This is what it does do, it makes her breath 1 million times better and clean her mouth and teeth somehow. Black stuff on teeth? GONE! Breath of a zombie dragon? GONE! And then just to be mean to myself I looked on the back of the bottle to see what it was made up if fully expecting to find Uranium, Polonium, Mercury, Francium and Plutonium which are the most reactive, toxic and radioactive elements known to man to be what was curing the floating fish in the sun smell from her mouth ….but instead,
What I found was that the active ingredient is used to fight Some of the most persistent bacteria and viral infections in humans, like Legionella and MSRA. Next was 3 salts that are used in The preparation of wine bottling, so that the wine will last longer and not grow mold or spores. Then a very common stabilizer found many many things as an antifungal which can be found in baby food. And lastly, And I’m not sure if everyone is going to be familiar with this final ingredient it’s called “Water.” So yeah….not harmful. Check!
So I’ve used a lot of time to write this and I don’t know why I just was very happy this is my second time buying the product and I’ve just decided to purchase it for both my sisters’s and my mother’s dogs as well as a reup for my own stinky mouthed canine copilot.
And yes I’m making a big deal out of what her breath smells like butt forgive me for not wanting my dog to breathe on me, there were times where Id lose my appetite for a week but no more!!!
Skunk Mouth solved!!!!
Hooray for this wonderful product!!!
Im so happy i can share this gift with my family, every dog owner knows that from time to time they’re going to get a nose full of rotting carcass in the form of their dogs breath and you just can’t stop your dog from climbing up on you and showing their love they don’t know any better but you can stop their breath from being bad so I approve of this product and it gets my patented five dog tails wagging.
Make sure wo/mans best friend is at their best!
Response from PetLabCo.Nov 27, 2021
Hi Charley,
Wow! 🥰 We're super thrilled that you're satisfied with the results you're seeing on your fur baby's breath with our Dental Formula! We work really hard to making the best and most effective products that would show our customers truly wonderful improvements and it's really rewarding to hear from happy, fur parents like you! We are grateful for your trust and support! 😊
Seriously, we don't even have the words to thank you for all the information and kind words you have shared. Thank you again! ❤️
Kind regards,
PetLab Co.
CM
Candida M.
The product I bought did not work as…
The product I bought did not work as well as I hoped. That being said, I received excellent customer service and a refund. This is a good company!
Response from PetLabCo.Nov 27, 2021
Hi Candida,
We’re sorry to hear that the product did not work for your furry friend. 😞 We strive to make pet products to the highest quality available anywhere and ensure every single one is as effective as it can possibly be. However, we also understand that every pet is special and unique and what works for one may not work for another. We thank you for trying and hope you find something that will work for your pup or whatever he needs to stay happy and healthy. 🥰
Further, thank you for sharing your customer service experience with us! We’re so happy to hear that you are delighted with the support you got from us! It is our pleasure to be of service! 🥰
We truly appreciate your feedback! ❤️
Kind regards,
PetLab Co.
EH
Emily H.
We had some subscription issues where I…
We had some subscription issues where I cancelled and was still charged and then we moved and there was a package lost. Petlab not only was super responsive to my messages but was willing to refund us for the extra subscription after cancelling and let us keep the product. Any issue I have had from them has always been promptly solved and it’s extremely appreciated!
Response from PetLabCo.Nov 26, 2021
Hi Emily,
Thank you for your kind words! We're glad to hear that your concerns have been promptly addressed and we're happy that you are pleased with our service. Thank you for this awesome feedback and we hope to serve you again in the future! ❤️
All the best,
PetLab Co.