PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Apr 14, 2021

Hi Ed, We are terribly sorry for the inconvenience this delay has caused you. Rest assured we're constantly working on improving fulfilment and ensuring that every customer receives their product within the expected time. It is our goal to keep you as a satisfied customer and make your future experience a lot better. All the best, Petlab Co.🐶

Response from PetLabCo.Apr 14, 2021

Hi Ashley, We strive to provide world-class service and regret you experienced anything less. We do appreciate your review as it will help us in finding ways to improve our services. Again, we truly regret that our service did not live up to your standards. Rest assured this is not intentional and we are constantly working hard to fix this and make your future experience a lot better. All the best, Petlab Co.🐶

Response from PetLabCo.Apr 12, 2021

Hi MG, Thank you for your feedback. It saddens us that we fall short in meeting your expected results while using our product for six months. It's great that you're consulting your vet for further advice and we wish you find the product that will best suit your pup. We wish you and your fur baby the best of health and may he find the relief he needs. ❤️ All the best, Petlab Co.🐶

Response from PetLabCo.Apr 9, 2021

Hi Patricia, We're sorry to hear that your pup has stopped eating the chews. We've requested some more information from you in order for us to best assist you. ❤️ We look forward to your response! All the best, Petlab Co.

Response from PetLabCo.Mar 31, 2021

Hi Cheri, We definitely understand your concern regarding the price, and we can assure you we work tirelessly every day to keep our prices as low as possible. However, we firmly believe that the benefits of this product outweigh the costs. Considering the costs of dental works, the prices we offer are quite reasonable. We hope to serve you more in the future!❤️ All the best, Petlab Co. 🐶

Response from PetLabCo.Mar 31, 2021

Hi Jim, We're sorry you've experienced such a sporadic experience of our services. Rest assured we're constantly working on improving fulfilment and ensuring that every customer receives their product within the expected time. We do appreciate your review as it will help us in finding ways to improve our products and our services. Please let us know if there is anything else we can help you with. All the best, Petlab Co. 🐶

Response from PetLabCo.Mar 26, 2021

Hi Erin, Thank you for your kind words about our customer service! ❤️ We’re really sorry to hear that your sweet pup did not get the relief she needed. We've worked our hardest to make our products the best they can be, but we also understand that they don't always have the desired effect for every dog. Still, we are extremely grateful for the opportunity to help. 😊 We appreciate your feedback a lot! Many thanks, Petlab Co.

Response from PetLabCo.Mar 25, 2021

Hi Katrina, We're glad to hear you love our chews! :) Thanks for your review. Our apologies for any confusion regarding our optional subscription service. We would be happy to alter your subscription to fit your needs. We'll make sure to get this taken care of right away for you! A representative will be reaching out shortly.❤️ All the best, Petlab Co.