PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 21, 2019

Hello Veronica, I want to express my deepest apologies for your experience ordering our product. We strive not only to meet, but exceed your expectations. I have reviewed your recently place order, and will be using your feedback to improve our process. Your comments are greatly appreciated, and we value your business. For the tracking we have available for your replacement order shows the package was delivered on 12/18/19 at 3:20 pm, by the local post office to the customer, at the address listed on your order. If you continue to have trouble locating your package, and still have not received your chews, please do not hesitate to contact us directly. We will be more than happy to investigate this even further and help guide you to a resolution. Thank you for your patience as we take care of this, and sorry for the inconvenience caused. - Petlab Co.

Response from PetLabCo.Dec 19, 2019

Hi Kenneth, Thank you for leaving us a review. We're sorry to hear your pup has not taken a liking to our Dental Formula. Some dogs can be fussier and more sensitive to taste changes than others, and we cannot blame them as they are just like humans! Our guidelines state to add 1 teaspoon to 8 ounces of drinking water, which is a level that has been proven to be safe and effective for all dogs. You could try minimising the amount of product use until they get used to it. Alternatively, put some treats or food at the bottom of the bowl to infuse it with yummier tasty scents! And give them a bit of time to get used to it :) Sometimes they might need some more convincing... We wish your dog all the best of health and please let us know if we can help them in any other way. Please keep us updated! We look forward to hearing from you soon! Cheers! <3

Response from PetLabCo.Dec 18, 2019

Hi Rosana, thank you for leaving us a review. We're sorry to hear that you have been seeing no improvements while using our product. How quickly you see results depends on the pup's oral/dental health/condition. We do understand that results vary among dogs, but most of our customers see results within 4-6 weeks of using our products. If you haven't seen considerable improvement or result for the past six weeks of consistent use, it may be that there are deeper underlying issues, and so it's worth consulting your vet. Please let us know how it goes. We hope to serve you better in the future! <3

Response from PetLabCo.Dec 18, 2019

Hi Athena, thank you so much for leaving us a review. We are terribly sorry that you've experienced a delivery issue with your recent order. As previously advised via email, we have successfully processed a replacement and it is currently en route to your address. As of this writing, the package has been turned over to your local post office. Consequently, our customer service team has sent you an email in this regard with the tracking information. Thank you for following through and we hope to serve you better in the future! :) Do let us know if there’s anything else we can assist you with. Cheers!

Response from PetLabCo.Dec 17, 2019

Hi Barbara, thank you for leaving us a review. My sincere apologies to you. We do apologize to know that you haven't received your order yet. We'll be happy to check on that for you. We are keen to sort out all of your problems as soon as possible and get our products to your pups! We will have someone from our customer support team message you with further information about this issue so it can be responded immediately. Thank you for your patience and we look forward to resolving it for you <3

Response from PetLabCo.Dec 17, 2019

Hi Tiff, thank you for leaving us a review. We're terribly sorry that you've experienced some delivery issues with your recent order. We'll be happy to check on that for you. We are most eager to sort out your concerns as soon as possible and get our products to your pups! Our customer support team should be in touch through an email with further information about this issue so it can be resolved immediately. Thank you for your patience and we look forward to assisting you <3 We hope to serve you better in the future! :) Cheers!

Response from PetLabCo.Dec 17, 2019

Hi Gerold, thank you for leaving us a review. I'm sorry to hear about your unfortunate experience with us. Rest assured that we will have someone from our customer support to message you with further information about this issue so it can be responded immediately. We hope to serve you better in the future! <3

Response from PetLabCo.Dec 17, 2019

Hi John, thank you for leaving us a review. I'm sorry to hear about your unfortunate experience with us. We do apologize to know that you haven't received your order. We'll be happy to check on that for you. We are keen to sort out all of your problems as soon as possible and get our products to your pups! We will have someone message you with further information about this issue so it can be responded immediately. Thank you for your patience and we look forward to resolving it for you <3 Best, Petlab Co.