PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 18, 2025

Hi Tom, We're truly sorry for the frustration caused. It looks like your ProBright Advanced subscription was previously set to 2 jars per month, which may explain why you ended up receiving more containers than needed. We also see that your Probiotic Chews subscription has expired because the payment method on file is no longer active, which would be the reason for the delays you experienced. We're sorry for the inconvenience and confusion this caused. Please know that you can always manage or adjust your subscriptions anytime through our online Customer Account Portal, including updating your payment method so orders continue smoothly. If it’s easier, you’re also very welcome to reach out to us directly through the “Contact Us” page on our website—our team will be happy to assist with any changes you need. If you decide to return in the future, we’ll make sure everything runs much more smoothly for you. All the best, PetLabCo.

Response from PetLabCo.Nov 18, 2025

Hi Scott, We're sorry to hear that you’ve had a difficult time trying to cancel your subscriptions. Just to share, we do have our Customer Account Portal online where you can manage or cancel your subscriptions anytime. You can also reach out to us through the “Contact Us” page on our website if you ever need assistance, and we’re always happy to help. A dedicated member of our customer care team will be reaching out to help you with this directly. We appreciate your patience. Warm regards, PetLabCo.

Response from PetLabCo.Nov 18, 2025

Hi Sydney, We're very sorry to hear about the mix-up with your recent delivery — especially since you’ve never had any issues before. Thank you for sharing the details and for taking the time to reach out to the courier as well. We've checked on this for you, and we can confirm that a member of our Customer Experience team has already addressed the issue and sent out a replacement package to ensure you still receive your order. We truly appreciate your patience and understanding, and we’re here at [email protected] if there’s anything more you need. All the best, PetLabCo.

Response from PetLabCo.Nov 18, 2025

Hi Susan, We're sorry to hear that your package arrived empty — that’s definitely not the experience we want for you. We will address this issue right away. A member of our team will be reaching out to you directly to make this right and ensure you receive the product you ordered. Thank you so much for letting us know, and again, we are sincerely sorry for the inconvenience. All the best, PetLabCo.

Response from PetLabCo.Nov 17, 2025

Hello Erica, We’re really sorry to hear that you’ve had trouble canceling your automatic delivery — that’s certainly not the experience we want for you. You can cancel your subscription anytime through our customer portal, and we also have a “Contact Us” form on our website, which is the quickest way to reach our team for any concerns. That said, we’ll be reaching out to you shortly to make sure you’re fully taken care of and that your subscription is properly canceled. Best Regards, PetLabCo.

Response from PetLabCo.Nov 17, 2025

Hello Barbara, We’re sorry to hear that you ran out of chews. We know how stressful that can be, especially with slower delivery times in rural areas. Shipping delays can happen depending on local carriers, but we’re here to help make sure you always have what you need on time. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Nov 16, 2025

Hello Tammy, We wanted to reach out because of the review you left. We're sorry to hear the Probiotic chews did not provide the benefits you were hoping for. We understand that every dog is unique in how they respond to certain ingredients. If you’d like, our team can help explore alternative options to better support your pup’s needs. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Nov 16, 2025

Hello Andrew, we’re truly sorry to hear about this experience. We never want any customer to feel misled or frustrated. Regarding the subscription, we completely understand how this could be confusing. At checkout, there is an option to choose between a one-time purchase and a subscription, and we always want this to be as clear as possible. Your feedback is incredibly valuable, and we’ll make sure it’s passed along to the right team so we can continue improving. We’d really appreciate the chance to look into this further and ensure everything on your account is properly taken care of. Could you please share your order ID so we can locate your details and assist you right away? You can also reach out through the “Contact Us” form on our website; it’s the quickest way to connect with our support team. Thank you for bringing this to our attention, and we hope we can resolve this for you as soon as possible. Best Regards, PetLabCo.