Jane O.
Good customer service.
This product was fine for two of my dogs, but made the third vomit and not want to eat. I hadn't realised it was on subscription until the money came out of my account. I got in touch by email, by this time I'd found the cancel subscription in my account and cancelled the active payment on PayPal. Then the order order was cancelled and the money refunded.
Response from PetLabCo.Jan 27, 2022
Hi Jane, Thank you for your review. We are sorry to hear that one of your pups had this experience. We understand how disconcerting it can be when our fur family members don’t seem to be in top shape. ❤️ Please note that it can typically take a couple of weeks for any pet to adjust to any dietary change. However, if you have concerns regarding your pet’s symptoms, we highly recommend that you contact your vet as they will have the most personalized knowledge regarding the health of your pet. Nevertheless, we're glad that you are pleased with our customer service and we hope your pup is now feeling better. 🐾 Thank you for giving our product a try! Stay pawsome, PetLab Co.