PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 19, 2025

Hello Michelle, Thank you for bringing this to our attention. We’re very sorry to hear that your packages haven’t been delivered according to your instructions. That’s definitely not the experience we want for you. We’ll report this to our delivery partner right away and work to ensure your future orders are handled more securely. Best Regards, PetLabCo.

Response from PetLabCo.Nov 19, 2025

Hello Jackie, We are sorry to hear that you did not see results, and for the inconvenience caused while trying to cancel your subscription. Supplements can take up to 3 months of consistent use to truly see their potential benefits. However, every dog has different needs, and it may take a different approach to see the results you’re hoping for. We’d love to assist you further. Could you please provide your order ID so we can review your subscription and help resolve this? You can also use the “Contact Us” form on our website, which is the fastest way to reach our team for any concerns. Best Regards, PetLabCo.

Response from PetLabCo.Nov 18, 2025

Hello Roger, Thank you for letting us know about this mix-up. We're sorry to hear that your package was delivered to the wrong lot, even though it was addressed correctly. We’ll also reach out to double-check the address we have on file to help prevent this from happening again. Best Regards, PetLabCo.

Response from PetLabCo.Nov 18, 2025

Hello Sylvia, We’re so sorry to hear that your order hasn’t arrived — that’s definitely not the experience we want for you. Thank you for bringing this to our attention. Could you please provide us with your order ID? Thank you for bringing this to our attention, and again, we’re sorry for the trouble this has caused. Please know that we also have a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best Regards, PetLabCo.

Response from PetLabCo.Nov 18, 2025

Hello Ramiro, We’re truly sorry to hear about this upsetting experience. No one should ever speak disrespectfully about your dog — or to you — and we completely understand how distressing that must have been. This is not the level of professionalism we expect from any delivery partner. Thank you for bringing this to our attention. We’ll be reporting this incident to our shipping partner right away so it can be addressed properly. In the meantime, our team will also reach out to ensure you’re fully taken care of. Kind regards, PetLabCo.

Response from PetLabCo.Nov 18, 2025

Hello Elizabeth, I’m really sorry to hear how frustrating it’s been to update your delivery frequency; that’s certainly not the experience we want for you. We’d love to look into what happened so we can address the issue and ensure things are much easier for you moving forward. In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know. Kind regards, PetLabCo.

Response from PetLabCo.Nov 18, 2025

Hi Susan, We're sorry for the confusion and frustration this delivery issue has caused. We completely understand how upsetting it is to see a package marked as delivered when it actually arrived the next day. While we don’t have control over the courier’s shipping or scan updates, we’ll be sure to report this matter to them so they can look into the accuracy of their tracking and ensure this doesn’t happen again. Thank you so much for bringing this to our attention, and we truly appreciate your patience. All the best, PetLabCo.

Response from PetLabCo.Nov 18, 2025

Hi Eleanor, We're sorry for the frustration this has caused. It shows that when you called to cancel your subscription, an order had already been processed beforehand. We’re truly sorry if this wasn’t clearly communicated to you. Our Customer Experience team will reach out shortly to support you and get everything straightened out. Thank you for allowing us the time to make this right. Best regards, PetLabCo.