PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Mar 30, 2026

Hello Greg, Thank you for bringing this to our attention. We’re very sorry to hear your package wasn’t delivered with proper care. That’s not the experience we want for you. We'll report this to our shipping partner In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know. Kind regards, PetLabCo.

Response from PetLabCo.Mar 24, 2026

Hello Kent, We are sorry for the confusion with your subscription and your dog's experience. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. We’d love to take a closer look at this and learn more about your dog's experience. Could you please share your order ID so we can locate your account and assist further? Best regards, PetLabCo.

Response from PetLabCo.Apr 2, 2026

Hi Bertha, We’re really sorry you had this experience and for the frustration it has caused. We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further? Best regards, PetLabCo.

Response from PetLabCo.Mar 24, 2026

Hello Lyndell, We appreciate you sharing your experience. We're sorry to hear that the product didn't help your dog. Supplements can take up to 3 months of consistent use to truly see their potential benefits. However, every dog has different needs, and it may take a different approach to see the results you’re hoping for. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Mar 17, 2026

Hello Meg, Thank you for your feedback, and we’re sorry to hear that your pup hasn’t seen the results you were hoping for. We understand that every dog is unique and may respond differently to certain ingredients. We’d love to offer an alternative product for you. We also understand that you requested to cancel your order; however, we couldn’t locate a cancellation request in our system. Could you please let us know how you processed the cancellation so we can look into it further? In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know and giving us the opportunity to assist. Kind regards, PetLabCo.

Response from PetLabCo.Mar 17, 2026

Hello Dale, Thank you for bringing this to our attention. We’re very sorry to hear your package wasn’t delivered with proper care. That’s not the experience we want for you. We'll report this to our shipping partner In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know. Kind regards, PetLabCo.

Response from PetLabCo.Mar 17, 2026

Hi Maritza, We’re really sorry you had this experience and for the frustration it has caused. We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further? Best regards, PetLabCo.

Response from PetLabCo.Mar 16, 2026

Hello Kristine, Thank you for your feedback. We’re sorry to hear that you’ve been receiving more product than expected. We’d be happy to adjust your subscription so that you receive products at a pace that works best for you. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We truly appreciate you letting us know and giving us the chance to assist. Kind regards, PetLab Co.