PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Aug 27, 2026

Hi Norman, We are deeply sorry to hear about the loss of your beloved pet. Here at PetLabCo.® we are all devoted pet owners, so we all understand how important our furry friends are throughout their lives, and how significant it is when they pass. All of the PetLabCo.® team sends their deepest condolences to you and your family at this sad time. We are also sorry to hear your messages did not reach us as intended. Our team can be reached here: Email: [email protected] Phone: 1-866-473-8522 Our phone number is also listed on every product label. That being said, someone from our Customer Experience team will follow up with you shortly to provide support. Again, we are so sorry for your loss. Warm regards, PetLabCo.®

Response from PetLabCo.Aug 25, 2026

Hi Gary, Thank you for bringing this to our attention. We are really sorry you have had this experience and for the frustration it has caused. That is certainly not what we want for our customers. We'd love the opportunity to look into this for you. Can you please share your order number so we may locate your account and assist you further? Regards, PetLabCo.®

Response from PetLabCo.Aug 24, 2026

Hi Gary, We are sorry to hear about your experience. That is certainly not what we want for our customers. For security purposes, our team is unable to update payment information on your behalf. We do offer a convenient Customer Portal that allows you do this yourself: https://account.thepetlabco.com/login We do not recommend you purchase through eBay as they are not one of our trusted vendors. We will not be able to guarantee the quality of the products you may receive. In addition to our website, you can purchase our official products through Amazon, Chewy, Walmart, and at select PetSmart stores. Best regards, PetLabCo.®

Response from PetLabCo.Aug 24, 2026

Hi there! We are sorry to hear you have not seen the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®

Response from PetLabCo.Aug 20, 2026

Hola Edel, Lamentamos saber lo que sucedió con tu experiencia. Nos esforzamos al máximo por ofrecer el mejor servicio posible a cada cliente. Sin duda, queremos analizar qué pudo haber afectado tu experiencia con nosotros. Un miembro de nuestro equipo se pondrá en contacto contigo directamente para comprender mejor lo ocurrido. Saludos, PetLabCo.®

Response from PetLabCo.Aug 20, 2026

Hi Laura, We sorry to hear about the difficulty you're experiencing with your subscription. We understand how frustrating it is when you can't manage your account as expected. We were unable to locate any cancellation requests associated with your account. You can cancel your subscription at anytime from your account portal here: https://account.thepetlabco.com/login Our team is also available to help with cancelation requests and is available at: Phone: 1-866-473-8522 Email: [email protected] We take concerns like this very seriously and a member of our team will be reaching out to you directly to better understand what happened. Warm regards, PetLabCo.®

Response from PetLabCo.Aug 19, 2026

Hi Marcela, We're truly sorry to hear that our chews haven't provided the desired results for your dogs' skin and ear issues after four months of use. We understand your disappointment when a product doesn't meet expectations. It might be beneficial to explore other options. Someone from our Customer Experience team will follow up with you shortly to provide support. Warm regards, PetLabCo.®

Response from PetLabCo.Aug 17, 2026

Hi Tricia, We are truly saddened to learn of your loss and the difficult circumstances you've faced. Our hearts go out to you during this difficult time. We were able to locate your cancelation request, and it appears our previous replies may have been missed. We are so sorry for the frustration this may have caused. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®