PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Frank A.
Great customer service
Response from PetLabCo.Apr 28, 2022
Hi Frank, We are so happy to hear that you were satisfied with your customer service experience. Your needs and your pet's health are our top priorities! 🐶 Thank you so much for your feedback. ❤️ Kind regards, PetLab Co.
Art G.
I’ve tried everything to help my dog with itchy skin and nothing seemed to work. My dog would run around the house looking for anything to help relieve her itchy skin. She was so desperate for relief that she would look at me with this look that I just knew she was miserable, which in turn stressed me out. I’m happy to say I see a very noticeable difference and she’s only taken the probiotic treats for under 2 months. The real test will be summer because that’s when her allergies get to be the worse. But so far, I see a big difference and I’m so grateful. My dog loves the way the treats taste and she’s a picky eater too.
Response from PetLabCo.Apr 28, 2022
Hi Art, Thank you so much for sharing your experience with us and your kind feedback. 🥰 We're so thrilled to hear you're already seeing such amazing improvements in your pup's issues! We couldn't be happier to hear about this great progress. All the best, PetLab Co.
Justin P.
The product is one of the best products on the market and has literally changed my life for the better and has made my family closer and happier than we have been in a very long time. I would recommend this product to anybody that has love for their pets and would like to make sure that their pets live a healthy and happy life.
Response from PetLabCo.Apr 27, 2022
Hi Justin, Thank you so much for sharing your experience with us and your kind feedback. 🥰 We're happy to hear that our product has been of great help to your pet! We couldn't be happier to hear about this and we hope we can keep helping your pet maintain his/her good health and well-being.❤️ All the best, PetLab Co.
Jim W.
Mylo is our 5 y/o Bull Terrier. After being on antibiotics for surgical procedures, he developed an odor that arrived 10 seconds before he did. It was not making anyone happy. We tried these Probiotics and after about a week we knew we were on a path to success. By week three, dramatic improvement. We have just placed a second order for some additional products to see if we can improve this old dog!
Response from PetLabCo.Apr 26, 2022
Hi Jim, We're so pleased to hear our chews are working wonders for your Bull Terrier! 🥰 Thanks for sharing this amazing news with us. We're so excited to hear about this great progress and we love that you're seeing a transformation. Here's to a happier and healthier furbaby forevermore! ❤️ All the best, PetLab Co.
Mary J.
Cleared up my dogs ears!
Response from PetLabCo.Apr 23, 2022
Hi Mary Jane, We're so happy to hear that our product has helped your dog's ear problems! 🥰Thanks for sharing this amazing news with us. Kind regards, PetLab Co.
Marilyn Joyce N.
Excellent service was very pleased with the service and customer care
Response from PetLabCo.Apr 23, 2022
Hi Marilyn, We’re so happy to hear that you are pleased with your customer service experience. Thank you for sharing your feedback. ❤️ All the best, PetLab Co.
Bill “Willy” H.
Good helpful products very beneficial for my dogs!
Response from PetLabCo.Apr 23, 2022
Hi Bill, We're so happy to hear that our products have been of great help to your dogs. Thank you for trusting to use the PetLab brand! We are grateful for your review! All the best, PetLab Co.
Jennifer
As an update- I was contacted by Petlab company late yesterday and was told they have refunded all my money and also said for the extra orders arrive dont return them and to please donate to them to animal related companies. Although it took some effort on my part to get his resolution, I have to give credit to Petlab Company for doing the right thing. Dr. Jennifer DiGiacinto See below: Shane (PetLab Co. ) Apr 21, 2022, 16:38 PDT Hi Jennifer. Thank you for your response. We appreciate you voicing your feedback regarding your experience with us. I understand how frustrating it must have been for you and we are very sorry if we have fallen short of your expectations. Please know we value your experience with us therefore, we have gone ahead and issued a full refund for order 3399768. A total of $123.12 will show on your method of payment. Please allow 3-5 business days for the refund to appear if paid by PayPal or up to 7-10 business days if paid with a credit or debit card. Don't worry or hassle yourself with arranging a return for the duplicate order. Nonetheless, we would appreciate it if you consider donating any unopened/unwanted products to your local animal shelter or rescue or perhaps share them with a family or friend. Please email us if you have other concerns or questions and we'd be more than happy to be of service. Kind Regards, Shane
Response from PetLabCo.Apr 23, 2022
Hi Dr. Jennifer, We're so sorry for any inconvenience you may have experienced. We are so happy to hear that we were able to assist you and that you were satisfied with the resolution we provided. Thank you for leaving such an inspiring review! 🥰 All the best, PetLab Co.
