PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 29, 2020

Hello Peggy, We are glad to hear your order was received in a timely manner :) It's unfortunate your dog did not see the desired results you were looking for. Please keep in mind the Tear stain chews are meant to increase the effectiveness over time with consistent daily use. If we can help assist you further with anything, please contact us directly! All the best, -Petlab Co.

Response from PetLabCo.Jan 28, 2020

Hello Eddie, Thank you for taking the time to leave us your feedback. We sincerely apologize that your pet did not see the desired results you were hoping for. Every pet is unique in its response to the products. However, rest assured we will always stand behind our guarantee if you are unsatisfied for any reason. Please contact us directly if you would like further assistance with the process. Best Regards, -Petlab Co.

Response from PetLabCo.Jan 27, 2020

Hello Dana, Thank you for sharing your experience. We are very sorry to hear that you have not received your order. A representative will be reaching out to you very soon with tracking information. Your patience is appreciated as we sort this out. Best Regards, -Petlab Co.

Response from PetLabCo.Jan 27, 2020

Hello Melanie :) Thank you for sharing your experience. We are truly sorry to hear of the difficulties you encountered while ordering. Rest assured we are constantly working with our development team to improve the customer buying experience. However, in the meantime, we will always be glad to help guide you to a solution. Please reach out directly if we can further assist you. Best Wishes, -Petlab Co.

Response from PetLabCo.Jan 24, 2020

Hello Jamie, Thank you for sharing your experience. We are glad to hear that you received your order in a timely manner :) More so that the products are working for your pets. Please feel free to share their progress on our social media, we would love to see pictures! Please let us know if there is anything we can do to help improve your experience. We appreciate your business. Many Thanks, -Petlab Co.

Response from PetLabCo.Jan 13, 2020

Hello Julie, Thank you for taking the time to leave us your feedback. Comments such as these can only help us improve in the future. We are truly sorry to hear about your dog's passing. We offer our deepest condolences and hope that you are hanging in there. We have reviewed your account and can confirm that your subscription has been discontinued. Again, we apologize for any inconvenience this has caused you. Please contact us if you need any further assistance. We will be more than happy to guide you to a resolution. Thank you for your business. All the best, -Petlab Co.

Response from PetLabCo.Jan 13, 2020

Hello Christa, Thank you for taking the time to leave us your comments. Feedback such as this can only help us improve the formula in the future. We are sorry to hear your beloved pet is not seeing the desired results yet. Keep in mind that each dog is unique and the time in which results can be seen may also vary. Effects can be seen anywhere from a few days to over a month of consistent use. With that being said amount is dependent on weight. However, if you have been using them for a good amount of time and your dog is close to the next weight bracket, you can up it to 2 chews a day. Hope this was helpful and your dog gets some relief very soon. Please contact us directly, if we can assist with any other questions. Thank you for your business. We appreciate your loyalty as a valued customer. All the best, -Petlab Co.

Response from PetLabCo.Jan 8, 2020

Hi Linda! :) Thank you for your feedback and sorry to hear about your dogs not touching the chews. That certainly sounds like a frustrating situation. Some dogs can be fussier and more sensitive to taste changes than others, and we cannot blame them as they are just like humans! What you're doing is the only best option we have. You may keep on coating the chew in something they like then you can gradually wean them off the flavouring when they get used to the smell and taste. :) Also, I understand that you find the relief chews expensive. But for the premium ingredients in the product, the price is quite reasonable. Please let us know how things go, we'd love to hear the progress you make🙂. If you are not completely satisfied, we also have a 90-day no-quibble free returns policy. If you have any questions, please let us know❤️ All the best, -Petlab Co.