PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 20, 2025

Hello Lee, I’m sorry for the confusion regarding your recent delivery. I’d be happy to take a look at your account to confirm what happened and make sure your subscription is set to the correct 3-month schedule. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Nov 20, 2025

Hello Daniel, Thank you for sharing your feedback, and we’re so sorry to hear about you and your pup's experience. Please know that we are committed to transparency and customer satisfaction. Our team reviews every refund request individually, and we always do our best to support our customers based on the details provided. Could you kindly provide us with your order ID so we can look into this further? Please know that we also have a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best Regards, PetLabCo.

Response from PetLabCo.Nov 20, 2025

Hello Alejandro, Thank you for bringing this to our attention. We’re very sorry to hear that your package wasn’t delivered with proper care — that’s definitely not the experience we want for you. We’ll be reporting this to our shipping partner right away. You may also consider reaching out to your local courier to report the issue on your end for a quicker resolution. Best Regards, PetLabCo.

Response from PetLabCo.Nov 20, 2025

Hello Sharon, I’m very sorry for the inconvenience you’ve experienced. I completely understand how important it is to stop the subscription immediately, especially since your pup is now on a prescription from the veterinarian. In the meantime, our team will also reach out to ensure your subscription is fully canceled. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Nov 20, 2025

Hello Diana, We’re so sorry to hear that you’ve had trouble canceling your subscription. You can cancel or manage your subscription anytime through our customer portal, based on your preference. If you need any help, please know that we also have a “Contact Us” form on our website — this is the quickest way to reach our team for any concerns. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo. Best Regards, PetLabCo.

Response from PetLabCo.Nov 19, 2025

Hello Deborah, We’re very sorry to hear that your shipment hasn’t arrived, even though the tracking shows it was delivered. That’s definitely not the experience we want for you. In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know. Kind regards, PetLabCo.

Response from PetLabCo.Nov 19, 2025

Hello Harry, We appreciate you bringing this to our attention through email. We're sorry to hear the bag wasn't sealed properly, and most of the product was lost. We'll look into this. In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know. Kind regards, PetLabCo.

Response from PetLabCo.Nov 19, 2025

Hello Jeff, We’re very sorry to hear that your bag arrived empty. That’s certainly not the experience we want for you. Our team will be reaching out shortly to ensure you’re fully taken care of. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.