PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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June T.
The Petlab products are amazing and also there customer service. I refer them all the time to friends & family members.
Response from PetLabCo.Jun 2, 2022
Hi June, We’re so happy to hear that you are delighted with our products and your overall customer service experience! ❤️ We'll never forget your kind words. Thank you for leaving such an inspiring review! 🥰 Kind regards, PetLab Co.
Jack
Great customer service! I had a problem with the post office losing/misplacing an order. I contacted petco Customer service and was very pleased with their response. They immediately sent out a replacement order and when the original order finally arrived, and I offered to pay for the additional one, they said that it was not necessary. Have certainly earned my continuing business!
Response from PetLabCo.May 29, 2022
Hi Jack, Thank you so much for sharing your feedback. 🥰 We're glad to hear that you were satisfied with your customer service experience. Your needs and your pet's health are our top priorities! 🐶 All the best, PetLab Co.
Shirley E.
Order was received on time. Also, when I've had a problem with a package not arriving, but it being stated that it was...customer service was awesome and resent the product in a timely manner
Response from PetLabCo.May 28, 2022
Hi Shirley, We are so pleased to hear that you were satisfied with the resolution we provided and your customer service experience. Your needs and your pet's health are our top priorities! 🐶 Thank you so much for your feedback. ❤️ Kind regards, PetLab Co.
Mayra
Probiotics and Joint Care products are working for my 16 years Yorkie. We all see the improvment in him. Customer service has been great and their guidance was such a blessing. Thank you Mayra
Response from PetLabCo.May 27, 2022
Hi Mayra, We're so happy to hear that our chews are working wonders for your dog and you're satisfied with your customer service experience. 🥰 Your needs and your pet's health are our top priorities! 🐶 Thank you so much for your feedback. All the best, PetLab Co.
Steven B.
My email address was not being excepted, so I was directed to a different web browser...
Response from PetLabCo.May 26, 2022
Hi Steven, Thank you for your review. 😊 To better assist you, please reach out to us via our customer service link below. https://thepetlabco.com/help-center We hope this helps. ❤️ Kind regards, PetLab Co.
Anne M.
I tried Probiotic chews for my boxers anxiety/GI issues. She developed an allergy to them. The folks at PetLab were great. They immediately stopped my subscription, immediately refunded my money, said keep any product. So easy. So supportive. Thanks
Response from PetLabCo.May 26, 2022
Hi Anne, We are so happy to hear that you were satisfied with your customer service experience. ❤️ We are grateful for your review. All the best, PetLab Co.
Jamie B.
Had an issue with an order. I contacted the company and got a reply very quickly. They were concerned, and addressed and corrected the problem in a very short time. Excellent customer service!
Response from PetLabCo.May 26, 2022
Hi Jamie, Thank you for your wonderful feedback. 🥰 We're glad to know that your issue has been resolved in a timely manner. We have nothing but high hopes for your overall PetLab experience. ❤️ Kind regards, PetLab Co.
Barb N.
I can not believe how much better my Gidget’s breath is. The tartar on her teeth even looks like it is decreasing. I am so happy with this product that it will be a staple in out household
Response from PetLabCo.May 25, 2022
Hi Barb, We’re so happy to hear that our Dental Formula has helped improve Gidget's breath! It's reviews like this that really inspire us to do what we do! 🐶 Thank you so much for your feedback! ❤️ All the best, PetLab Co.
