PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Daryl G.
I had a lost package and they responded quickly and re-shipped me another package.
Response from PetLabCo.Jun 17, 2022
Hi Daryl, We are so happy to hear that you were satisfied with the resolution we provided and your customer service experience. Your needs and your pet's health are our top priorities! 🐶 Thank you so much for your review. ❤️ Kind regards, PetLab Co.
Rick Ayres, Bulldog B.
Great company, friendly customer support and great prices. I am so excited for my pup’s and their healthy lifestyle. Thank you Petlab Co. so much.
Response from PetLabCo.Jun 16, 2022
Hi Rick, Thank you for trusting to use the PetLab brand! We're pleased to hear that you are delighted with your customer service experience. We are grateful for your review! 🥰 All the best, PetLab Co.
customer
Good product
Response from PetLabCo.Jun 15, 2022
Hi Johnny, We are truly delighted to know that you found satisfaction with our product! Thank you so much for your feedback! 🥰 Kind regards, PetLab Co.
C R.
Great customer service! Prompt attention and follow up to resolve my technical issues. My pet loves the probiotic chews so we will be a long term customer.
Response from PetLabCo.Jun 15, 2022
Hi C. Rice, It is rewarding to know that your pet loves the Probiotic Chews! 🐶 Moreover, we are so happy to hear that you were satisfied with the resolution we provided and your customer service experience. Your needs and your pet's health are our top priorities! 🥰 Thank you so much for your feedback. ❤️ Kind regards, PetLab Co.
carol H.
I asked Pet Lab, to cancel this months order as I still have plenty, of the product. They have been most helpful and got it sorted out straight away. Very pleasant staff.
Response from PetLabCo.Jun 12, 2022
Hi Carol, We are so happy to hear that you were satisfied with your customer service experience. Your needs and your pet's health are our top priorities! 🐶 Thank you so much for your feedback. ❤️ Kind regards, PetLab Co.
Mark A.
What a fantastic company! My best friend Luke passed away and I got a hold of Petlabs and told them I would be canceling all future orders. To my surprise they refunded me my last purchase and told me just to donate any product I had left! How classy is that!
Response from PetLabCo.Jun 10, 2022
Hi Mark, We are so sorry for your loss. 😞 As fellow pet owners, we understand how deeply loved our furry friends are and how that love is reciprocated in so many ways. Just know, the PetLab team sends our deepest condolences, thoughts, and prayers. We hope that our product has somehow helped Luke in his or her last years. ❤️ Further, we are so happy to hear that you were satisfied with the resolution we provided and your customer service experience! 🐶 Thank you so much for your review. ❤️ Kind regards, PetLab Co.
Kathleen W.
Ok so my 6 yr old Goldendoodle Charlie has been on the probiotic chews for a year now and it has made a drastic difference. She went from needing allergy shots every 4-6 weeks to no shots at all…until this month. It’s not a “cure all” but it helps A LOT. Her ears filled with dark wax and had a bad odor and she started biting at her inner tail near her butt, so I got her an allergy shot. But even if she needs allergy shots through the summer, these probiotics WORK. Her symptoms are much more mild and manageable and it saves me a lot of money overall! It’s definitely worth the try!
Response from PetLabCo.Jun 9, 2022
Hi Kathleen, We're so happy you're satisfied with the results you're seeing! We work really hard to make the best and most effective products that would show our customers truly wonderful results and it's really rewarding to hear from happy, fur parents like you! Thank you! ❤️ All the best, PetLab Co.
Ceara L.
I placed a duplicate order by accident and they were very quick to help me resolve it. This is a wonderful product that has really improved my dogs dental health. Thank you!
Response from PetLabCo.Jun 9, 2022
Hi Ceara, We're so pleased to hear that our product has helped your dog's dental health and you were satisfied with your customer service experience. We truly appreciate your feedback. ❤️ All the best, PetLab Co.
