PetLabCo.Reviews of thepetlabco.com

4.113,463 reviews
Pet Stores
One World Trade Center, 85th Floor, New York, New York

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PetLabCo.

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About PetLabCo

We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.

PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: PetLabCo, thepetlabco.com
Website: thepetlabco.com
Category: Pet Stores
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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PetLabCo reviews

Showing 9,181 reviews with 5 stars · Clear filters

customer
Jun 21, 2022
Totally AMAZING SERVICE!!!
Totally AMAZING SERVICE!!!! So impressed. I was unable to use product I purchased and wanted to cancel future shipments. Not only did they cancel future shipments, but cared about my puppy and issued a refund. Very happy with service
Response from PetLabCo.Jun 22, 2022
Hi there, Thank you so much for sharing your customer service experience with us and your inspiring feedback. 🥰 Your needs and your pet's health are our top priorities! 🐶 Kind regards, PetLab Co.
Daniel D.
Jun 21, 2022
Costumer service
After my dog suffered a seizure I contacted pet lab co and it took a few back and forth emails and calls but they were very concerned about the seizure and they quickly refunded me and told me to keep the chews and donate them. Thank you petlab for your great costumer service. Daniel Demers
Response from PetLabCo.Jun 21, 2022
Hi Daniel, We are so happy to hear that you were satisfied with the resolution we provided and your customer service experience. Your needs and your pet's health are our top priorities! 🐶 Thank you so much for your feedback. ❤️ Kind regards, PetLab Co.
Cms
Jun 21, 2022
Service was great
Service was great. They were quick to replace the stale items.
Response from PetLabCo.Jun 21, 2022
Hi Cms, We’re so happy to hear that you are delighted with your overall customer service experience! ❤️ We'll never forget your kind words. Thank you for leaving such an inspiring review! 🥰 All the best, PetLab Co.
Michael M.
Jun 19, 2022
Great Customer service & Product!
Great Customer service! The joint supplement has given our 14 year old Pitty a new lease on life. She can move around much better than before! Great product
Response from PetLabCo.Jun 19, 2022
Hi Michael, We're so happy to hear that our chews have been of great help to Pitty. 🥰 It makes all our time so worthwhile when we hear pups improving so much and feeling great in themselves again. Thank you so much for sharing your feedback. All the best, PetLab Co.
Jacky S.
Jun 18, 2022
I received an order I did not order…
I received an order I did not order refund was made very quickly with no fuss can’t fault customer service
Response from PetLabCo.Jun 19, 2022
Hi Jacky, We're sorry to know that you had an issue with an order. We're glad to hear that you're satisfied with the resolution we provided. Thank you for the feedback. All the best, PetLab Co.
PATRICIA B.
Jun 18, 2022
PRODUCT IS WORTH BUYING/
PRODUCT IS WORTH BUYING/
Response from PetLabCo.Jun 18, 2022
Hi Patricia, Thank you for your kind words! ❤️ We couldn't be happier to hear about this feedback and we hope we can keep helping maintain your pet's good health and well-being. 🥰 Kind regards, PetLab Co.
Diane Charles M.
Jun 18, 2022
Probiotic Chews
I have been giving the probiotic chews to all 3 of our dogs for about 3 months now and am so pleased with how much their allergy symptoms have improved! No more allergy shots and our 14 y/o Chihuahua/pug Jackie has stopped her constant licking! Not only licked her feet but also the rug, wall, couch or chairs! Shots for the two little dogs was $180 per month and the chews and salmon bites for all 3 dogs costs so much less plus they are healthier and happier! Thank you for the great products. Just started the anal glad support and plaque liquid that goes in their water. Hoping they are just as wonderful! ❤️❤️❤️❤️
Response from PetLabCo.Jun 18, 2022
Hi Diane, Wow! You're truly welcome! 🥰 It's great to know that your pups are having desirable results with our products. It's always an uplifting experience for us to keep hearing stories such as yours! We have nothing but high hopes for your overall PetLab experience. ❤️ Thank you so much for your review. All the best, PetLab Co.
Lynn R.
Jun 17, 2022
The product is excellent
The product is excellent, teeth clean and no stinky breath. Only wish the dental formula came in larger bottles!
Response from PetLabCo.Jun 18, 2022
Hi Lynn, It's wonderful to hear that you've seen improvements in your furbaby's teeth and breath! 🐶 Thank you for sharing this with us and we hope to help keep your pet's mouth clean and healthy! ❤️ We appreciate your lovely review. 🐾 All the best, PetLab Co.

PetLabCo.Reviews of thepetlabco.com

About PetLabCo

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