PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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THOMAS M.
Great company for us pet owners. Provide plenty of products for us pet owners. Fantastic customer service.
Response from PetLabCo.Jun 24, 2022
Hi Thomas, We’re so happy to hear that you are delighted with our products and your overall customer service experience! ❤️ We'll never forget your kind words. Thank you for leaving such an inspiring review! 🥰 Kind regards, PetLab Co.
melanie H.
Great customer service! I had a question, emailed them… and I got an answer and a resolution immediately! Unfortunately I usually don’t have that type of experience with the customer service of online companies. Very refreshing to deal with a company with values and integrity. Keep up the good work!
Response from PetLabCo.Jun 23, 2022
Hi Melanie, Wonderful! We’re so happy to hear that you are delighted with our product and your overall customer service experience! ❤️ We'll never forget your kind words. Thank you for leaving such an inspiring review! 🥰 Kind regards, PetLab Co.
Suzanne J.
I had trouble with my order, but Petlab Co have sorted things out for me. I was a little frustrated because I couldn’t find the best way of communicating with them, but once I used messenger they were very quick to reply. I am looking forward to putting another positive review once my dogs have tried the product!!
Response from PetLabCo.Jun 23, 2022
Hi Suzanne, We are so happy to hear that you were satisfied with the resolution we provided and your customer service experience. We hope you see great results with our product for your sweet dogs! Your needs and your pet's health are our top priorities! 🐶 Thank you so much for your review. ❤️ Kind regards, PetLab Co.
Paul S.
Absolutely fantastic service
Response from PetLabCo.Jun 23, 2022
Hi Paul, Wow! We're sincerely grateful for your thoughtful words. 😊 Thank you so much for the confidence you put in our brand! It is our pleasure to give you the best customer care possible. ❤️ All the best, PetLab Co.
LoisMargaret D.
Amazing customer service. My dog loves their product (probiotics).
Response from PetLabCo.Jun 22, 2022
Hi Lois, We are so happy to hear that you were satisfied with your customer service experience. It's wonderful to know that your dog loves our Probiotic Chews, too! Your needs and your pet's health are our top priorities! 🐶 Thank you so much for your feedback. ❤️ Kind regards, PetLab Co.
Marietta
Top notch customer service, professional, courteous & helpful
Response from PetLabCo.Jun 22, 2022
Hi Marietta, We’re so delighted to hear that you are happy and satisfied with your overall customer service experience! ❤️ We'll never forget your kind words. Thank you for leaving such an inspiring review! 🥰 All the best, PetLab Co.
stacey
I have a 17 year old shiba and lately she has been limping and stiff in the morning. I started giving her joint care chews two weeks ago and now she is much more nimble with no limping.
Response from PetLabCo.Jun 22, 2022
Hi Stacey, We're so pleased to hear our chews are working wonders for your 17 year old Shiba! She must be feeling so much better, younger and more agile! We're grateful that you have allowed us to help your sweet girl, please keep us updated about her progress.❤️ Thank you for your wonderful review! 😊 Warm regards, PetLab Co.
Sherry Westmoreland L.
The probiotics helped our dog but when we run out , he looses his hair again, keeps scratching and dry skin. I like this product but it needs to at least last a whole month for the price we're paying, he really needs 3 a day and I've only give him 2 a day and run out too fast.
Response from PetLabCo.Jun 22, 2022
Hi Sherry, We're astonished to know that our chews are helping your dog so far! 😊 It is also worth noting that change in your pet's health takes time. We find most customers see their pets experiencing their most dramatic improvement when using our products into months 2, 3, and beyond. We hope this helped. Thank you so much for your feedback! 🥰 All the best, PetLab Co.
