PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Janice D.
providing great products for our pets
Response from PetLabCo.Aug 13, 2024
Hey Janice, We truly appreciate your feedback. It’s great to hear that our products are helping your dogs thrive. Your satisfaction and your pets' health mean a lot to us. Best regards, PetLab Co.
Donna
I enjoy the product but the website is difficult to use. I finally had to cancel all my subscriptions because I have way too many items.
Response from PetLabCo.Aug 13, 2024
Hi Donna, We're glad to know that you are happy with our product. However, we're sorry for the inconvenience caused by our customer account portal. We are constantly looking for ways to improve and enhance our services to ensure that our customers have the best experience possible. If you require any assistance, feel free to reach out to us at [email protected]. Sincerely, PetLab Co.
Deanna B.
I love this product however only 4 stars because- it hasn’t gotten to my Bella’s back teeth yet and they’re the worse. Also I do notice a change in her behavior, like she has a tummy ache after she eats her dinner where I put the powder in. This is consistent. Front teeth look great.
Response from PetLabCo.Aug 13, 2024
Hi Deanna, We're sorry to hear Bella is having this experience. We would be happy to investigate further for you. Can you please provide us with your Order ID? A representative will be in touch with you shortly. Thank you. Stay pawsome, PetLab Co.
James G.
its nice and easy subscription neve have to think about it it always shows up
Response from PetLabCo.Aug 9, 2024
Hi James, It's fantastic to know that you appreciate the convenience of our subscription. We truly appreciate your support and hope to continue to exceed your expectations in the future. All the best, PetLab Co.
Jim D.
I have been giving my dog the probiotic for a LONG time you have changed the ingredients once and I have questioned the dosage for a 70 pound dog because he has never gotten completely solid stools and still has darkening on his belly.
Response from PetLabCo.Aug 8, 2024
Hi Jim, We’re sorry that the product didn't yield the same results for you as it has for others. We understand that every dog is unique and what works for one may not work for all. Could you kindly share your Order ID? We will have a representative reach out to you soon. Thank you, PetLab Co.
Natalie
The probiotic is good. We love that for our dogs. However, we tried the breath powder and did not like it. We never subscribed for that product yet, it keeps coming to our house! Trying to get a hold of customer service is impossible!!!!!
Response from PetLabCo.Aug 8, 2024
Hi Natalie, We're glad to know that your dogs are benefitting from our Probiotic Chews. However, we're sorry for the inconvenience caused regarding the unwanted order. Could you kindly share with us your Order ID? We will have a representative reach out to you soon to assist you with this. Meantime, you may also reach out to us at [email protected] for assistance. Sincerely, PetLab Co.
Cheryl S.
I like most of the supplements I’ve bought, but some of them don’t do what they’re supposed to. For the price I pay, I’d think they’d take care of my dog’s current issues. I’ve bought 3 different supplements that would supposedly help with his scratching. One was the probiotic, one was for allergies, the other for itching. I’m using all three, & my dog is still itching. To have to buy 3 different supplements for one thing & yet not have them work even while using all three, seems a little ridiculous. Unfortunately I will be stopping my subscriptions to these.
Response from PetLabCo.Aug 8, 2024
Hi Cheryl, Thanks for your review. It is important to remember that supplements can take up to 3 months of consistent use to see the best potential benefits. Each dog is different. Some dogs see the benefits within month 1, and some see the best results from months 2 and 3 onwards. If you require any assistance, feel free to reach out to us at [email protected]. Stay pawsome, PetLab Co.
mary jean B.
Millie has had hip problems and we began using your joint supplement. It was not until we ran out and stopped using for a month before we realized how she was limping again. Now she back to being able to jump up into truck and the bed without any help. We recommend the product.
Response from PetLabCo.Aug 6, 2024
Hi Mary Jean, It's great to hear that Millie had such a positive experience with our Joint Care Chews. 🥰 It's always heartwarming to hear stories of pets feeling like "young dogs" again. Thank you for sharing your positive feedback with us! Sincerely, PetLab Co.
