PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 24, 2025

Hi Supraja, We're sorry to hear your dog had this experience. We never like it when our pups feel less than wonderful. We take great pride in our products by meticulously selecting ingredients to ensure the highest quality for our customers' pets. Could you kindly provide your Order ID so we can look into this for you? Thank you. Best regards, PetLabCo.

Response from PetLabCo.Nov 23, 2025

Hello Angela, We’re very sorry to hear that you’re still being charged after attempting to cancel your subscription. Could you please let us know how you processed the cancellation? Please note that subscriptions can only be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Nov 23, 2025

Hello Paul, Thank you for your feedback! We’re sorry to hear that you’re receiving more than you expected. Please know that you have the option to adjust the delivery frequency or postpone it anytime. We’d be happy to help cancel your subscription. Our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know. Kind regards, PetLabCo.

Response from PetLabCo.Nov 21, 2025

Hi Alejandro, We’re sorry for the mix-up. We checked your orders, and it shows that your Wild Caught Salmon Bites are currently in transit, and the order that was recently delivered was actually for your Probiotic Chews. A member of our team will be reaching out shortly to assist and provide more information. We truly appreciate your patience. Warm regards, PetLabCo.

Response from PetLabCo.Nov 21, 2025

Hi Steven, We’re sorry to hear that your order hasn’t arrived. We've checked the tracking, and it does show that your package was marked as successfully delivered on November 6th. One of our representatives will be reaching out to you shortly to help look into what may have happened and make sure we get this sorted for you. We’re here to help every step of the way. Warm regards, PetLabCo.

Response from PetLabCo.Nov 21, 2025

Hola Maria, Pedimos disculpas por las molestias. Parece que no recibimos ninguna solicitud para actualizar su dirección de envío antes de su pedido de noviembre, por lo que se envió a su dirección anterior. Un miembro de nuestro equipo de Atención al Cliente se pondrá en contacto con usted directamente para brindarle asistencia y ayudarle a resolver el problema. Gracias por su paciencia. Saludos cordiales, PetLabCo.

Response from PetLabCo.Nov 20, 2025

Hello Lex, We’re very sorry for the frustration this has caused. We’ve been unable to locate a cancellation request under your email. Could you please confirm how you previously reached out to us so we can investigate this further? In the meantime, our team will make sure your subscription is fully canceled to prevent any future charges. We truly appreciate your patience and for bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Nov 20, 2025

Hello Xiomara, We're so sorry about your experience, and I understand that you no longer need the product. I’ve checked your account, and it shows that your subscription has already been canceled on our end. You should not see any further charges moving forward. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.