We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
PetLabCo, thepetlabco.com
Website
thepetlabco.com
Category
Pet Stores
Location
New York, New York
Listed on Five Star Index
2026
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The company replied to 100% of reviews.
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Most recent review: October 2026.
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My pup was a paw licker before this product, and seemed to have a pretty severe allergic reaction to either the probiotic chew, ear cleaner, or both. I say either or both because she had a bad rash all over her body AND ears. She was such a rashy, itchy mess. We took her off of them and she cleared up instantly. I was hopeful these products would work for paw licking (and to clean her ears) as the reason I purchased was from seeing the marketing video that said paw licking could be a symptom of digestive issues - possible needing a probiotic. We do plan to seek out other alternatives for her paw licking. Other than this, the company was great. She loved the chews, and you offer some good deals.
Response from PetLabCo.Sep 1, 2021
Hi Amber,
It's really rewarding to hear from happy, fur parents like you! We're sincerely grateful for your thoughtful words. We're glad to know that your sweet girl loved our chews. 🥰 We thank you for trying our brand and we wish your pup the best of health and happiness! ❤️
Kind regards,
Petlab Co.
JI
Jeffrey I.
It was difficult communication with me…
It was difficult communication with me about the ordering to set up tubs because I have two dogs and I had to figure out how many two different a kind and plus two tubs each dogs per month try work out with them very well so far but now joint tub look different color and bigger than before lite color and smaller since until few months. One of my dog start vomit I don’t know if I keep on with that kind of joint tubs smell stronger than before I just thinking about stop for while. But hate it. Want keep them stay healthy and longer live they are brother and 11 yrs. as 60 years old they are very smart understanding me what I said sign language many words (10) basic always words they know very important ❤️🦮🐾🤟❤️🦮🐾🤟
Response from PetLabCo.Aug 9, 2021
Hi Jeffrey,
Thank you for your review. We're glad to know that your concern about your subscription has been worked out.
We also understand that you've noticed some slight changes on the Joint Care Chews you recently received. We'd like to inform you that our manufacturing process has since been improved so that we can deliver a longer shelf life, preservation of nutrients, and an improved chew shape. This is one of the reasons for the slightly different-textured chews. Also, Brewers yeast (one of the ingredients) varies in colour as a natural ingredient which can explain the color inconsistency. 😊 However, we would like to assure you that the formula of our Joint Care has not been changed. 🐾
We're sorry to know that one of your dogs started to vomit. We'd love to look into this matter further and provide you a resolution. A representative will be reaching out soon. ❤️
All the best,
Petlab Co.
TL
Tina L.
I wish it would of worked for my fur baby.
I really gave this a chance. I was so excited when I heard about this product. I wanted to try it right away. I did just what the directions ask for and gave it plenty of time. The product just didn't work for my 11year old Lab. He has been fighting allergies for a long time now. I changed his diet that did help more than anything so far. He still suffers. He chews his feet so much that sores appear, and has hotspots all over him. Can't give a good review, except customer service was great when I had to return most of my order. Sure wish it worked for my fur baby. Congrats to all it has worked for.
Response from PetLabCo.Aug 5, 2021
Hi Tina,
We’re sorry to hear that your furbaby did not get the relief he needed. We've worked our hardest to make our products the best they can be but we also understand that they don't always have the desired effect for every dog. Still, we are extremely grateful for the opportunity to help and we hope you find the product that will help your pup! 🐾
We're glad that you are satisfied with our customer service. Thank you for your feedback. ❤️
All the best,
Petlab Co.
SY
Sara Y.
Hi I ordered three different kinds of…
Hi I ordered three different kinds of meds from y'all for my dog the vitamins, probiotics chews and Itch relief but it doesn't seem like it helps my Chihuahua at all because he still scratching himself just like always I don't see anything on the outside of his body but he still scratches around his stomach area like something is irritating him at all times
Response from PetLabCo.Aug 3, 2021
Hi Sara,
First of all, we want to thank you for giving our products a try. It saddens us that we fell short in meeting your expected desired results while using our product. We've worked our hardest to make our products the best they can be, but we also understand that they don't always have the desired effect for everyone. If you haven't seen considerable improvement or result for the past weeks of consistent use, it may be that there are deeper underlying issues, and so it's worth consulting your vet. We hope that you find something that works for your dog and your pup gets relief.❤️
All the best,
Petlab Co.
JB
Jacob B.
Hi petlab
Hi petlab, we bought this product for our 3 year old Golden retriever named tucker. His ears were really stinky and he has also been pretty itchy all over for awhile now . He has been taking the "maintains healthy gut" pills for about a month and a half. His ears are smelling much better, But he seems to be having some stomach problems more noticeable since he started taking the pills. Everytime he is outside he is eating grass, and his poop has been pretty wet. He even also seems and acts like his stomach is bothering him. I have 2 more months of pills to give him but am a little nervous about his stomach. Is this normal, is this like his stomach being cleansed? Or should I stop giving him them? I appreciate your honesty and look forward to your response! God Bless!
Response from PetLabCo.Jul 30, 2021
Hi Jacob,
We're sorry to hear that your Tucker seems to be experiencing tummy issues with the Probiotic Chews. Some dogs can be extra sensitive to some supplements or probiotics and may experience digestive discomfort, diarrhea, bloating, gas, or nausea when starting probiotics. However, we would only expect this to happen within the first few days of beginning the supplement. These dogs also often tolerate taking the chews alongside food better than on an empty stomach. The novel ingredients and extra nutrients ingested might temporarily affect their normal tummy balance however, this should get better with gradual use.
For now, we recommend that you give him a few days without the chews to get his tummy back to normal. Once he’s back to normal, try to introduce the chews slowly. Maybe try halving the dosage so he gets a very minimal amount for his tummy to process. Hopefully, he won’t have any issues with this smaller amount. We suggest that you stay at this lower dose for a few weeks, assuming that he is reacting well.
We’d like to reassure you that your pets and their wellbeing are our no. 1 priority and our products do not contain any ingredients that would cause any adverse effects under normal circumstances.
We hope this information is helpful! If you have further questions or concerns, please do not hesitate to reach out to us. You can contact us on our Facebook page or through this link: https://petlab.zendesk.com/hc/en-us/requests/new
All the best,
Petlab Co.
MR
M R.
Great customer service, product falls short.
I’m giving a three star review because the customer service is outstanding. No doubt! However, the product that I purchased, the dental formula, really had no effect at all. And I also noticed yellow spots in the lawn soon after putting it in the water. It may be effective for some dogs but it just wasn’t for mine.
Response from PetLabCo.Jul 30, 2021
Hi M,
Thanks for leaving us a review. We're sorry to hear that the product didn't provide the results you were hoping for. We've worked our hardest to make our products the best they can be but we also understand that every dog is special and unique and what works for one, may not work for another. 🐾
Rest assured that we're constantly working on improving our products and services to better serve you in the future. ❤️
All the best,
Petlab Co.
JA
Jaime
Their products are good, but...
Their products are good, but their website and customer service are not. My mom has a subscription for itch-relief chews for her dog, and they repeatedly her that her payment method failed even though the information is correct. I logged into her account, verified it and then re-entered it just in case. She has called customer service four times to try and get the product shipped as the product is effective, but the dog is itching like crazy without it. They tell her it will be shipped, and then she gets an e-mail telling her the payment method failed again and to update it. She called again today, and they told her it shipped. How did the product ship without payment? She has a subscription for dental rinse billed to the same debit card, but there are no problems with that one which I don't understand. One of the representatives she spoke to was working from home, and her children were screaming in the background so I think they may be a little overwhelmed.
Response from PetLabCo.Jul 28, 2021
Hi Jaime,
We are terribly sorry for the inconvenience caused. Rest assured we are constantly working with our development team to improve the customer buying experience. We're sorry you have not found the customer services team to your standard, and we would like to make this right for you.
We'd be happy to look into this for you however we are unable to locate an account. Please provide your order ID and we will reach out to you.
All the best,
Petlab Co.
JU
Julie
No customer service or contact info
When my dog died I could find no way to initiate a return or to stop the automatic shipment for a refund. I have several containers that I need to return but literally no customer service to be found.
Update: In desperation I sent an email to support at petlabco.com and it appears they are possibly going to contact me. Hopefully I will be upgrading this to 5 stars before this is over.
Response from PetLabCo.Jul 27, 2021
Hi Julie,
We are so sorry for the loss of your beloved dog. We just wanted you to know that you are in our thoughts. I'm pretty sure he is pain-free now and watching you from the Rainbow Bridge.
We would be happy to alter your subscription but we're sorry we were unable to locate an account for you.
Customers can also edit or cancel their subscription at: https://account.petlab.com/login
Alternatively, please provide your order ID number and we will reach out to you.
All the best,
Petlab Co.
