PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 25, 2025

Hello Jill, Thank you so much for sharing your feedback! We completely understand and really appreciate you letting us know. We’re glad to hear you like our products, and we hope you might consider trying them again in the future. To qualify for a return, items should be unopened, unused, and in their original condition. Please also note that return requests need to be made within 30 days of the purchase date. Our team will be reaching out to make sure you’re fully taken care of. We truly appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Nov 25, 2025

Hello Sarah, I’m so sorry to hear that your delivery arrived with an empty envelope. That’s incredibly frustrating and definitely not the experience we want for you. Our team will be reaching out shortly to make sure this is resolved and that you’re fully taken care of. We really appreciate you bringing this to our attention and giving us the opportunity to make it right. Kind regards, PetLabCo.

Response from PetLabCo.Nov 25, 2025

Hello Kim, I’m truly sorry to hear that your Paw Balm arrived broken. That’s incredibly disappointing, especially given the trust you have in our products, and it’s absolutely not the experience we want for you. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Nov 25, 2025

Hello Kent, Thank you so much for bringing this to our attention. I’m truly sorry to hear about the way UniUni has been handling your deliveries. While we don’t have control over how third-party couriers deliver their packages, we will be reporting this to our team right away so we can escalate it with the carrier. You may also reach out directly to your local UniUni branch to report the issue, as they may be able to address it more quickly on their end. Thank you again for letting us know. We truly appreciate you bringing this to our attention. Best Regards, PetLabCo.

Response from PetLabCo.Nov 25, 2025

Hello Joel, I’m so sorry you only received 1 bottle instead of the full 3 you paid for. That’s definitely not the experience we want for you. We’ll investigate this matter right away so we can resolve it for you. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Nov 25, 2025

Hello Harold, I’m truly sorry to hear that your package arrived empty. That’s incredibly frustrating, and this is absolutely not the experience we want for you. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Nov 24, 2025

Hi Susan, We're very sorry to hear your dog had this experience. We follow stringent quality measures to provide the best products for our pets. All ingredients are also reviewed to ensure they are included at the right levels, providing only the best for dogs. We'd like to learn more about your dog's experience. We’ll have one of our Customer Experience team members connect with you directly to take care of this. We appreciate your cooperation and patience. All the best, PetLabCo.

Response from PetLabCo.Nov 23, 2025

Hello Linda, We’re sorry to hear about the trouble you’ve had with stopping your subscription, and I understand that you no longer need the product. Could you please let us know how you processed the cancellation? Please note that subscriptions can only be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.