PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Alice F.
It hasn’t been very long but I’m hopeful that the joint chews will work for Riley. My 5 stars is based on the customer service and concern they have shown for me and my pets.
Response from PetLabCo.Oct 2, 2022
Hi Alice, We're so happy to know that you've had a pleasant customer service experience. Thank you for sharing! ❤️ We hope you'll see results soon! 🐾 All the best, PetLab Co.
Lynneah L.
The customer service and communication is top notch. They really care about the wellness of your pet and to me that is very important. I will continue to order the probiotics and already think they are making a big difference in my pets needs.
Response from PetLabCo.Sep 30, 2022
Hi Lynneah, We’re so happy to hear that our chews are making a big difference. It's comments like this that really inspire us to do what we do. Thank you so much for your feedback! ❤️ All the best, PetLab Co.
Bernadette R.
Our dogs coats have never been as soft and shiny as they are after being on your products. Thank you
Response from PetLabCo.Sep 28, 2022
Hi Bernadette, We're delighted to hear about your dogs' improvements! ❤️ It makes us so happy to know when we hear pups improving so much better. Thank you for your wonderful feedback! All the best, PetLab Co.
Teresa H.
I love the probiotic chews for my chihuahua mix. Chance is 9 years old and definitely looking his age. I have noticed an improvement in his energy level, as well as, his diet and his coat is smooth and shiny. He no longer has terrible breath nor drags his behind across the floor. He looks forward every morning to receiving his chew since it is soft and he has had teeth removed at his last vet check. I recently placed my order for refills but accidentally ordered the anal gland chews. PetLab was quick to respond and resolve my issue. Thank you for loving our fur babies as much as we do❣️ ~ A satisfied customer
Response from PetLabCo.Sep 27, 2022
Hi Teresa, Wow! We’re so happy to hear that you are delighted with our products and your overall customer service experience! ❤️ We'll never forget your kind words. Thank you for leaving such an inspiring review! Your needs and your pet's health are our top priorities! 🐶 All the best, PetLab Co.
joyce B.
There was a misunderstanding about a product I ordered.Customer services were kind and helpful and quickly sorted the problem to my satisfaction.
Response from PetLabCo.Sep 27, 2022
Hi Joyce, We are so happy to hear that you were satisfied with the resolution we provided and your customer service experience. Your needs and your pet's health are our top priorities! 🐶 Thank you so much for your feedback. ❤️ Kind regards, PetLab Co.
Dulce R.
The customer service the company provided is exelent !!
Response from PetLabCo.Sep 25, 2022
Hi Dulce, This is so wonderful to hear! Thank you so much for sharing your PetLab Customer Care experience! ❤️ All the best, PetLab Co.
Sharon F.
Correcting my mistake ... I subscribed for the main product to be sent 2 containers monthly . Not realizing my husband had already ordered the product and had extra on the shelf . Our dog is a yorkie and only takes one chew a day . So this meant I was already way ahead in our supply of probiotic chews . I needed to opt out of monthly subscriptions . I emailed them and was taken care of in a very timely manner . I can now go back to ordering as needed .
Response from PetLabCo.Sep 25, 2022
Hi Sharon, Thank you so much for this wonderful feedback. We're glad that you are delighted with our Customer Care Team. We truly appreciate your review. ❤️ Stay pawsome, PetLab Co.
Adriana
The vitamins for my fur babies seem to be helping! They look forward to the vitamins each day as I think they think it's a yummy snack. In addition, the Petlab customer service agents are patient, kind and have met my needs. Definitely recommend these vitamins through Petlab!
Response from PetLabCo.Sep 23, 2022
Hi Adriana, We're glad to know our product is working well for your dogs. Thank you for your kind feedback. Our priority is always our customer service and product satisfaction, so we’re delighted to know that we’re getting it right! 🥰 All the best, PetLab Co.
