PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Rambha P.
Great my dog is doing really well 9n probiotics and the joint product.
Response from PetLabCo.Oct 8, 2022
Hi Rambha, We’re so happy to hear that our chews are helping your sweet pup. It's reviews like this that really inspire us to do what we do! ❤️ Thank you so much for your feedback! 🐶 All the best, PetLab Co.
David, West S.
I was not happy with the online order process and need to cancel a subscription I made without realising. However, PetLab put a lot of effort into understanding and addressing my complaint, including two calls from their customer services department. This resulted in me feeling like a very satisfied customer with the final outcome of the purchase. Thank you PetLab.
Response from PetLabCo.Oct 7, 2022
Hello David, We are sorry to hear that you had difficulty navigating our website. We understand that you were disappointed with our setting for step 2 "Purchase Options" in the order process. We set the tab to be moved over to one time purchase should a customer not wish to enroll in a subscription. As for the cancellation process we appreciate any feedback our customers give us to make improvements. We'd like to speak with you further. Could you provide us with an Order ID? We'll have a representative reach out to you. PetLab Co.
Sunamita F.
Gracias compro probioticos han funcionado a mi perrita Ruly para su problema de comezon en la piel ya se rasca menos puedo ver diferencia muchas gracias. 🥰🐩
Response from PetLabCo.Oct 7, 2022
Hola Sunamita, Muchas gracias por tu maravillosa reseña! Nos alegra saber que nuestro producto está ayudando a su perro! 🥰 Mis mejores deseos, PetLab Co.
Stacy H.
Petlab Co has been so easy to work with. They seem to have a genuine interest in my dog's health and well being.
Response from PetLabCo.Oct 6, 2022
Hi Stacy, We're happy to hear that you had a wonderful experience with us. Your needs and your pet's health are our top priorities! 🐶 Thank you for your feedback. Kind regards, PetLab Co.
Hipcamp J.
Love all their products joints chews probiotic chews all very good. I have a bulldog and she loves all their treats! Really liked the immunity chews it has been the only one that worked on my dog for her allergies. It is sold out for now. Would recommend all their products.
Response from PetLabCo.Oct 5, 2022
Hi Hipcamp, We're so happy to know that you are delighted with our products. It's feedback like this that keeps us all super motivated here at PetLab Co. Thank you for your trust in our brand. ❤️ All the best, PetLab Co.
k_spats
I absolutely LOVE this company and their products! The teeth cleaner has made my four year old Beagle's teeth sparkling white and her breath so fresh! The probiotic chews have made her stop eating grass and helped with her digestion. I had a little hiccup with my account (my mistake)... I called and spoke with Alexander - he could not have been more professional, knowledgeable, helpful and kind! I'm beyond happy to have found this company and these remarkable products! I know how much we all love our dogs and want only the best for them! I recommend both products and give them a 10/10! Alexander gets 1000/1000! Seriously. Thank you, Petlab Co.!
Response from PetLabCo.Oct 5, 2022
Hi K, We really appreciate the time you spent letting us know how well we did – our priority is always our customer service and product satisfaction, so we’re delighted to know that we’re getting it right! ❤️ We will make sure to share your amazing words with Alexander who assisted you. All the best, PetLab Co.
Adam M.
My golden retriever barely wanted to get up, much less walk around. After starting these chews for 1-2 months, she is playing again and even going on over one mile walks with us. These have been a blessing for her. The vet prescribed an anti inflammatory but they didn’t help her symptoms. These chews are amazing!
Response from PetLabCo.Oct 4, 2022
Hi Adam, We're so happy to hear that our chews have been a blessing for your dog. ❤️ It's always an uplifting experience for us to keep hearing stories such as yours! Thank you for your feedback. All the best, PetLab Co.
Kenneth H.
Great to do business with.
Response from PetLabCo.Oct 3, 2022
Hi Kenneth, We’re thrilled to hear you’ve had such a positive experience with our PetLab Co. Customer Care Team. Thank you for sharing your feedback! 😊 All the best, PetLab Co.
