john S.
Great & my dog loves it!
Great & my dog loves it!
Response from PetLabCo.Oct 16, 2022
Hi John, We're pleased to hear that your dog is enjoying the product. Thank you for your feedback. 🥰 Kind regards, PetLab Co.

We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 9,181 reviews with 5 stars · Clear filters
john S.
Great & my dog loves it!
Response from PetLabCo.Oct 16, 2022
Hi John, We're pleased to hear that your dog is enjoying the product. Thank you for your feedback. 🥰 Kind regards, PetLab Co.
Pamela B.
When my product hadn't arrived a replacement order was shipped to me immediately. Ty so very, very much. This stuff works!
Response from PetLabCo.Oct 12, 2022
Hi Pamela, We’re so happy to hear that you are delighted with our product and your overall customer service experience! ❤️ Your needs and your pet's health are our top priorities. Thank you for your feedback. All the best, PetLab Co.
Leigh C.
Very accommodating and easy to deal with any time there’s a problem
Response from PetLabCo.Oct 11, 2022
Hi Leigh, We're happy to hear that you are satisfied with your customer service experience. We're always here to help and your pup's health is our top priority.❤️ Kind regards, PetLab Co.
Kimberly J.
I ordered the wrong product. I sent a email telling them what happened they told me to keep the product and they would send the one I wanted out right away no extra charge.
Response from PetLabCo.Oct 10, 2022
Hi Kimberly, We are so happy to hear that you were satisfied with the resolution we provided and your customer service experience. Your needs and your pet's health are our top priorities! 🐶 Thank you so much for your feedback. ❤️ Kind regards, PetLab Co.
Richard L.
Courteous, great product (joint care chew) has really helped my eight year old dog. Rapid order fulfillment, and efficient use of email.
Response from PetLabCo.Oct 10, 2022
Hi Richard, We’re so happy to hear that you are delighted with our product and your overall customer service experience! ❤️ We'll never forget your kind words. Thank you for leaving such an inspiring review! 🥰 All the best, PetLab Co.
Linda D.
The service was excellent. I had sent an email on the weekend never expecting a response until Monday. I had received a response immediately. My dog had passed away and I needed to return some product. Pet Labs refunded me my money immediately and asked me to donate the products to an animal shelter or a veterinarian office. Thanks you for the kind words and prompt service.
Response from PetLabCo.Oct 10, 2022
Hi Linda! You're truly welcome and so sorry for your loss! We are so thrilled to hear that you were satisfied with the resolution we provided and your customer service experience. Your needs and your pet's health are our top priorities! 🐶 Thank you so much for your review. ❤️ Warm regards, PetLab Co.
Eva Z.
After my complaint I have been contacted by Petlab several times and after my explanation as to what happened the issue of unwanted deliveries of the product was sorted out to my great satisfaction: I no longer need to worry about the subscription as it has been cancelled until I need the product again
Response from PetLabCo.Oct 11, 2022
Hello Eva, We are sorry to hear that you are having a difficult time canceling your subscription online. We offer a contact us form for our customers to reach out to us on our website. Nonetheless, we'd be happy to assist you here. Could you provide an Order ID? We'll have a representative reach out to you soon. PetLab Co
Laurie T.
I ordered the wrong product, and they replaced it for free, and also said I didn't have to return the wrong product, just donate it to a shelter, or veterinarian 😁
Response from PetLabCo.Oct 9, 2022
Hi Laurie, Thank you for trusting to use the PetLab brand! We're always here to help and your pup's health is our top priority.❤️ Please keep us updated on your dog's progress. All the best, PetLab Co.