PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 27, 2025

Hello Lawson, We’re really sorry to hear about your experience with our website. We understand how frustrating it can be when things feel confusing or difficult to navigate, and we truly appreciate you sharing this with us. Regarding subscriptions, before completing an order, you can always review whether you’ve selected a one-time purchase or a subscription option. We also offer subscriptions as a way for customers to save money and time — they come with added perks, and you can easily manage or cancel them anytime through our customer portal. Your feedback is truly valuable, and we’ll make sure it’s shared with our team as we continue improving our website experience. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best Regards, PetLabCo.

Response from PetLabCo.Nov 27, 2025

Hello Julie, We’re truly sorry to hear that you’re still being charged after trying to cancel your subscription also for not seeing the desired results with our product. We understand that every dog is unique as well as how they respond to certain ingredients. Could you please let us know how you processed the cancellation and reach us? We weren’t able to locate any previous messages from you, and we sincerely sorry if it felt like you were being ignored. That’s never our intention, and we’re here to help make this right. To clarify, subscriptions can only be canceled through our customer portal, where you can also confirm whether your subscription is still active. You’re also welcome to reach out to us directly if you’d prefer — the Contact Us form on our website is the quickest way to get in touch with our team. In the meantime, our team will be reaching out to you to ensure this is fully resolved. We truly appreciate you bringing this to our attention, and we’re here to support you every step of the way. Kind regards, PetLabCo.

Response from PetLabCo.Nov 27, 2025

Hello Jock, We’re truly sorry to hear about the issues you’ve experienced with your orders and delivery — we understand how frustrating that can be. If your package was delivered to an old address despite updating it, it’s possible that the default billing details on your payment method may still be linked to your previous address. We’re more than happy to help get this resolved for you. Regarding the courier, we work with multiple carriers, including Amazon. At this time, we aren’t able to manually select a specific courier, as our system automatically chooses the best available option during fulfillment. We’d love to take a closer look at this and learn more about your experience. Could you please share your order ID so we can locate your account and assist further? Kind regards, PetLabCo.

Response from PetLabCo.Nov 27, 2025

Hello Eileenf, We’re sorry to hear that you’ve been receiving more products than expected. I checked your account, and it looks like your orders have been shipping monthly. Please know you can adjust your delivery frequency or postpone future shipments at any time to better fit your needs. For best results, we recommend giving your dog one chew per day, which is typically enough for a full month of consistent use. In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you bringing this to our attention! Kind regards, PetLabCo. 🐾

Response from PetLabCo.Nov 26, 2025

Hello Andrey, We’re so sorry that the incorrect item and size were sent to you — that’s not the experience we want for you. We truly appreciate you letting us know, and we’ll be looking into this right away. In the meantime, our team will be reaching out to make sure this is fully resolved for you. Thank you again for bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Nov 26, 2025

Hello Laura, We’re very sorry to hear that you’re still being charged after attempting to cancel your subscription. Could you please let us know how you processed the cancellation? Please note that subscriptions can only be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Nov 26, 2025

Hello Shannon, We’re so sorry to hear about the delivery issue. Please know that we don’t have control over how third-party couriers deliver packages, so it’s also a good idea to check with your courier directly. We truly appreciate your feedback, as it helps us improve. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Nov 25, 2025

Hello Mrs. Rogers, I’m truly sorry for the confusion and frustration this has caused in trying to cancel your subscription. Regarding your subscription, we understand how that could be confusing. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. We’d love to take a closer look at this. Could you please share your order ID so we can locate your account and assist further? Best Regards, PetLabCo.