PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Rick V.
Thanks for fixing our issue with the product not being delivered even though the USPS showed it had. Was very quick and very appreciative for it!
Response from PetLabCo.Dec 28, 2022
Hi Rick, We're pleased to hear that you were satisfied with the resolution we provided. It's our pleasure to serve you and your furry friend's needs. Stay pawsome, PetLab Co.
Dawn
I have 3 older furry children ages 9-14. My 14 year old was having back leg stiffness and weakness. I bought PetLab Co Joint Care Chews for all 3 and my 14 year old within a week or 2 is now running and acting like a puppy. These Joint Care Chews are the real deal. Thank you PetLab Co
Response from PetLabCo.Dec 28, 2022
Hi Dawn, It makes us so happy to know that your dog is now more active and doing so much better. ❤️ Thank you for sharing this amazing news with us. All the best, PetLab Co.
Allan C.
Hello Petlab Co has provided excellent customer service, they are in contact often to follow up on my pets progress. I highly recommend this company.
Response from PetLabCo.Dec 28, 2022
Hi Allan, Customer satisfaction is one of our top priorities and we are thrilled that you are delighted with your experience. Thank you for your wonderful feedback. Kind regards, PetLab Co.
Lizz
I have been giving my 16yr old German shepherd boxer (with osteoarthritis) the joint support supplements from pet lab for 2yrs now, and i feel that this supplement has really helped him. There was a small mix up with my order and i notified pet lab, They fixed the problem immediately without any hesitation. They demonstrate excellent customer service and i recommend these supplements to people.
Response from PetLabCo.Dec 25, 2022
Hi Lizz, Thank you so much for your wonderful feedback! We're glad to hear that our Joint Care Chews have been a huge help to your dog and it made our day to know that you are delighted with our product and customer service. Thank you for taking the time to share your experience! We truly appreciate it. ❤️ All the best, PetLab Co.
Ettie L.
Extremely reliable and trustworthy. The probiotic did not work for my dog. They refunded me for the containers that I bought and suggested that I donate them to another pup. I was very grateful.
Response from PetLabCo.Dec 25, 2022
Hi Ettie, We're so sorry to hear that our product did not work for your dog as it did for others. Thank you so much for still giving us a positive review! We're really glad that you're happy and satisfied with our service. We also appreciate you for giving our product a try. We hope you find something that suits your furbaby! ❤️ All the best, PetLab Co.
Diane
Was concerned about not receiving a tracking number by email as promised, so I called and talked to a customer service rep. She was so kind and genuinely concerned about the order. And ironically while her and I were talking she said, you will not believe this, as we are speaking, your order is being delivered. And it was! Thank you
Response from PetLabCo.Dec 23, 2022
Hi Diane, Thank you for sharing your experience! We're so happy to hear that you are delighted with our customer service. We truly appreciate your feedback! ❤️ Stay pawsome, PetLab Co.
Bill A.
I had an issue with some product quality and contacted the companys website. Within hours I got a response and action to address the issue. And this was over the Thanksgiving holiday weekend! Amazing customer support 👍
Response from PetLabCo.Dec 23, 2022
Hi Bill, We're glad to hear that you are happy with the support you received. Thank you so much for your positive feedback! We are always here to help. ❤️ All the best, PetLab Co.
Cristin C.
I got a bottle of dental formula for my dog,not only is his breath better but his tartar is gone. I saw a result on his breath immediately and the tartar was gone in less than 2 weeks. Saved me a lot of money getting his teeth done at the vet. I highly recommend it.
Response from PetLabCo.Dec 22, 2022
Hi Cristin, We're so happy to hear that you have seen immediate results with our product. We couldn't be happier to hear about this great progress and we hope we can keep helping him maintain his amazing oral health.❤️ Stay pawsome, PetLab Co.
