Diane M.
I have always loved PetLab products
I have always loved PetLab products. And I still do. But the last 3 bottles in one order were packaged in metal bottles rather than plastic. This means the pour lid doesn’t work because you have to screw the lid entirely off and pour in a spoon. I loved the plastic bottle as I could just top the lid up give a little squeeze and I was done. I hope you will consider bringing the old bottle back. I hate I’ve already thrown my old out. So again, there product is GREAT, it’s only the packaging I’m griping about.
Response from PetLabCo.Mar 4, 2022
Hi Diane, Thanks for sharing your feedback with us! Feedback helps us learn where we can improve. We're sorry to hear you do not enjoy our new aluminum bottles. Not only do they keep your product fresher longer, it helps us eliminate our carbon footprint. We hear you loud and clear and all feedback is taken into consideration. Thank you! Please provide your order ID and we will reach out. PetLab Co.