Anonymous
The absolute customer service ever!
A few months ago, I purchased these chews for my 13 year old Pekingese. A friend of mine told me that she has her senior dogs on probiotic chews and it seemed to help overall with their digestion. I didn't catch the name of the brand but I did my research and found PetLab. I purchased a tub for Mimi to try. She was okay at first but then she started itching her face so I immediately stopped giving them to her. I didn't ask for a refund or anything because I know my dog. She's just super sensitive. I didn't realize that when I ordered the product that I had signed up for a subscription. 3 months later, the product shipped to me. I emailed customer service and they asked me a few questions as to why I didn't want the product. I was just hoping to cancel the subscription but they refunded the product and told me that I can donate the chews. This is better customer service than I could have imagined. Although the chews didn't work out, there are other products on here that I will be buying for sure. I support companies with this level of service and care for pet parents.
Response from PetLabCo.Apr 11, 2023
Hi there, We appreciate your uplifting review and are grateful for the opportunity to have served you. It's rewarding to know that we delivered exceptional customer service to you. Many thanks for your kind words and we look forward to serving you again in the future! ❤️ Best regards, PetLab Co.