PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Lisa B.
Product didn’t help my pups as I really hoped it would but customer service has been outstanding.
Response from PetLabCo.Aug 19, 2022
Hi Lisa, We are sorry to hear that the product you purchased didn't provide the desired results. Pur customers typically notice results after 2-3 months of continuous daily use. We'd love to speak with you further about your experience. We will have a representative reach out to you soon. PetLab Co
James M.
Product is good. Purchased a subscription. 1st month had delivery issue. 2nd month had same issue interrupting consistent use negating the benefits. Canceled my subscription as the billing was immediate and precise, but shipping issues took over 3 weeks and multiple contacts on my part to receive the product. Collecting payment was efficient, delivery of product wasn't.
Response from PetLabCo.Aug 12, 2022
Hello James, We are sorry that you experienced delivery issues and consequently ended your subscription with us. We'd like to speak with you further about this. We will have a representative reach out to you soon. PetLab Co.
Gina Barbour V.
Should taste better I want my dogs to have a glucosamine supplement. These are a good size and texture. My dogs are a little hesitant to eat them. They usually eat them, eventually. But I have found them in the floor where they just left it. I would be very happy with the product if the taste were more appealing to my dogs.
Response from PetLabCo.Aug 4, 2022
Hi there Gina, We are happy to hear that you are offering your pets our Joint Care Chews! We understand that your pets are reluctant to eat them. We'd like to speak with you further about that. We will have a representative reach out to you soon! PetLab Co.
sharah
Joint relief seems to help with my older dog but the price is steep.
Response from PetLabCo.Jul 27, 2022
Hi Sharah, We're happy to hear that your pup is getting some relief from the Joint Care Chews. We understand your thoughts about the price, but the subscription value is the best value that we provide. We hope you continue shopping with us and we encourage you to contact us should you have any additional concerns. PetLab Co.
Kent W.
Update: 07/28/2022 - I have removed all previous updates starting with 07/20/2022 because of another term I used for the company was wrong. I humbly apologize. But on the brighter side, the ear drops are working better than the script from the vet's office. Our dog would shake his head for about a half hour with the provided script, but the drops from Petlab Co. so far are very tolerable for our dog. One or two shakes and he's done, the black is getting less than it was. Thanks to Jose for helping me get this straightened out. Will update later as he just started the probiotics three days ago and it's to early to tell or see any changes.
Response from PetLabCo.Jul 19, 2022
Hello Kent, We're sorry to hear that you received an automated message to complete your order after a purchase was made. We are sadden that this caused you to cancel your order with us. We aren't aware of this website issue, but would like to speak with you more about your experience. Could you provide us with an Order ID? We'll have a representative reach out to you soon. PetLab Co.
Sylvie
Recently, I ran into sub par product. I purchase on a subscription your joint chews for my golden, Phoebe. For the past few months, I’ve received the chews in one big clump. I did my best at separating them for her trying not to give her too much or too little. It was very frustrating, and annoying. I did let you know, and you asked for proof, which I did. You took care of the problem, and the next shipment was how they should be. I don’t know if it was moisture, or just a bad bunch. I’d be curious to know if any other customers had an issue. Perhaps in the near future, you could have better quality control. If it happens again, I may search out different joint chews, although, I’d rather not. You have all been very nice and good with customer service. Thank You
Response from PetLabCo.Jun 21, 2022
Hello Sylvie, We understand that you received some of your Joint Care Chews clumped together in the past. Thank you for reaching out to us and allowing us to exchange them! We take quality control very seriously and will look at your situation more closely. A representative will reach out to you soon. PetLab Co.
Claudia R.
I was sent the wrong product. I had to reach out more than once. I don’t like that I can’t call and that I have to wait for someone to email me back.
Response from PetLabCo.Jun 9, 2022
Hi Claudia, We're sorry that you had to reach out more than once to receive your order and that we didn't respond to you in a timely manner. We'd like to speak to you further about your experience. A representative will reach out to you soon! PetLab Co.
Greg V.
We have used the product for 2 months and I don't see any difference with our puppy. Of course each dog is different. I can say she likes the taste and they are clearly fresh as they are nice and soft. But with our dog, we see no benefit.
Response from PetLabCo.May 3, 2022
Hello Greg, Thank you for reaching out to us. We are sorry to hear that your pet didn't see a difference in your pup after using our product. We'd like to speak with you more about your pup's condition. Can you provide an order ID so that we can follow up with you? ThePetLab Co.
