PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Apr 8, 2020

Hello, we apologize for the delay. Unfortunately, we have been impacted by the current situation resulting in order delays uncharacteristic of our typical shipping timeframes. Rest assured we have resolved the matter and these orders are currently being fulfilled. Our Team will be reaching out as soon as possible. Best, Petlab Co.

Response from PetLabCo.Apr 7, 2020

Hello John, We apologize for the delay. Unfortunately, our business has been impacted by the current situation resulting in uncharacteristic shipping delays. Rest assured, we are working hard to get orders out as quickly as possible. Best, Petlab Co.

Response from PetLabCo.Apr 7, 2020

Hello Elizabeth, Our deepest apologies for the delay. We are fulfilling orders as quickly as possible. You will receive tracking very soon. If there is anything we can help you with in the meantime, please let us know. Best, Petlab Co.

Response from PetLabCo.Apr 6, 2020

Hello Ruby, So sorry that you have not received your order yet! We will be reaching out shortly to clear up this delay. Best, Petlab Co.

Response from PetLabCo.Apr 6, 2020

Hello Sandra, We apologize for the delay in shipping your order. Due to the current situation, our limited staff is working tirelessly around the clock to get orders out as quickly as we can to keep up with the increased demand. However, rest assured we have already resolved the matter and will be expediting these orders out this upcoming week. We appreciate your patience as we had an opportunity to sort this out. All the best, -Petlab Co.

Response from PetLabCo.Apr 3, 2020

Hello Kip, We apologize for the delays in your orders and that your dog isn't seeing an improvement in mobility. Please keep in mind that each dog is unique and therefore the response to the product may also vary. We will always honor our guarantee if you are unsatisfied. Please contact us directly if you need anything. Best, Petlab Co.

Response from PetLabCo.Apr 3, 2020

Hello Amanda, Our sincerest apologies that your dog is uncomfortable right now. We are doing our best to combat an unexpected increase in demand for orders due to the current situation. Rest assured, our staff is working very hard to get these orders out as fast as we can. Our Team will be reaching out soon. Best, Petlab Co.

Response from PetLabCo.Apr 3, 2020

Hello Tammy, We apologize for the delay in shipping your order. Each day we are working to improve our customer service experience for all of our customers. Due to the current situation, our limited staff is working tirelessly around the clock to get orders out as quickly as we can to keep up with the increased demand. Our Team will be in touch soon. Best, Petlab Co.