PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Loretta
This company proved to me that my pets really matter. I had a serious concern and they reached out to me immediately.
Response from PetLabCo.Jun 21, 2023
Hi Loretta, Thank you for sharing your experience with us! We're happy to have been able to show how much we value you and your pets. All the best, PetLab Co.
Gwen K.
Prompt response from customer service with positive resolve.
Response from PetLabCo.Jun 20, 2023
Hi Gwen, We're so happy to hear that you had a great customer service experience! Thanks for the awesome review. All the best, PetLab Co.
Karen Ann M.
My pet Duffy really loves his Joint Care Chew and Salmon treats from PetLab Co. Chris and everyone at PetLab Co. are so loving and caring. They always go out of their way to make sure Duffy is doing well and enjoying his chews and treats.
Response from PetLabCo.Jun 17, 2023
Hello Karen, Yay! We're so happy to hear that you had a great customer service experience! Your positive review has really made our day! Hugs and kisses to Duffy. 🥰 Stay pawsome, PetLab Co.
Dorothy T.
Great customer service great product love it 👍
Response from PetLabCo.Jun 17, 2023
Hi Dorothy, So glad to hear this! We're thrilled that you had a positive customer service experience and we really appreciate you taking the time to leave a review. All the best, PetLab Co.
Colleen R.
Angel enjoyed the Salmon bites Only problem is she eats them too quickly. They must be exceptionally yummy.
Response from PetLabCo.Jun 16, 2023
Hello Colleen! Thank you for leaving us a wonderful feedback. It's fantastic to know we have a top fan in Angel! We couldn't be more grateful for supporters like you. 💗 All the best, PetLab Co.
Tracie
I can't say enough about the customer service of this company! Due to an error on our mail carrier's part, my order was not delivered to me. Petlab, upon learning of the mistake, immediately sent a replacement as well as expedited shipping to decrease my wait time. Petlab definitely has a lifelong customer in me!
Response from PetLabCo.Jun 16, 2023
Hello Tracie! Thank you so much for taking the time to write such a wonderful review! We appreciate your loyalty and support. It's always our pleasure to provide top-notch customer service and we're thrilled to have you in our pack! ❤️ All the best, PetLab Co.
Margaret
The salmon dog treats were a hit for Boone and Bernice! And the customer support is always so kind and personable.
Response from PetLabCo.Jun 15, 2023
Hi there, Margaret! It's heartwarming to know that Boone and Bernice are happy with the treats. Thank you for spreading positivity by sharing your experience with us. We appreciate your support more than you know. 💖 All the best, PetLab Co.
Brad G.
We have been customers of pet lab for over five years. Our pets have always enjoyed the products we have purchased. The quality is immediately noticeable when you open the package. It’s nothing like I’ve ever seen at a box retail store or even a national brand pet store. The products I have always looked and smelled human grade. The ingredients are clear and safe. Customer service is beyond spectacular. I’ve never needed to report a problem, but I have taken my time to submit a complement, and they always respond virtually immediately. So that tells me if there ever was anything wrong, they do not hide from their customers. it is hard to find a company like that anywhere nowadays. But we think they are absolutely the best!
Response from PetLabCo.Jun 15, 2023
Hello Brad! Thank you so much for making our day with your kind words! We are beyond grateful to have amazing customers like you who have been part of our community for over five years. Nothing brings us more joy than hearing that your pets truly enjoy our products. Your support means a lot and we cannot thank you enough for trusting our brand. Once again, thank you for being such a wonderful member of the pack! ❤️ Stay pawsome, PetLab Co.
