PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 4, 2025

Hello Cathy, We appreciate you sharing your experience. We're sorry to hear that the product didn't help your dog. Supplements can take up to 3 months of consistent use to truly see their potential benefits. However, every dog has different needs, and it may take a different approach to see the results you’re hoping for. In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know. Kind regards, PetLabCo.

Response from PetLabCo.Dec 4, 2025

Hello Daquan, We’re very sorry to hear that you haven’t received your package. I checked our system, and it’s showing as delivered on our end. Our team will be reaching out shortly to confirm the address we have on file and make sure you receive your order as soon as possible. Best Regards, PetLabCo.

Response from PetLabCo.Dec 4, 2025

Hello Janice, We’re so sorry to hear about your experience — that’s definitely not the level of service we want for you. We weren’t able to locate any previous emails from the address on your account, so we’d love to understand how you reached out so we can look into this further for you. You’re always welcome to reach out to us directly at [email protected] or give our Customer Experience Team a call at +1-866-4-PETLAB (1-866-473-8522), which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Dec 3, 2025

Hello Sharyn, We’re so sorry to hear how frustrating it’s been trying to cancel your subscription. That’s definitely not the experience we want for you, and we appreciate you letting us know. To better understand what happened, could you share a bit more about your experience while trying to cancel? I can see that your subscription has now been successfully canceled on our end. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Dec 3, 2025

Hello Rich, We’re sorry to hear about the issues with your previous order, and we truly appreciate you reaching out. To help us assist you more efficiently, could you please let us know how you initially contacted us? We weren’t able to locate any emails from your address, and having this information will allow us to resolve the matter more quickly. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Dec 3, 2025

Hello Saul, We are sorry about the confusion about your order. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. We’d love to take a closer look at this and learn more about your experience. Could you please share your order ID so we can locate your account and assist further? You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Kind regards, PetLabCo.

Response from PetLabCo.Dec 3, 2025

Hello Sharon, We are deeply sorry to hear about the loss of your beloved pet. From all of us at PetLabCo., please accept our deepest condolences to you and your family at this time. In the meantime, our team will be reaching out to ensure your subscription has been canceled. We truly appreciate you letting us know. Kind regards, PetLabCo.

Response from PetLabCo.Dec 3, 2025

Hello Mr Nelson, We are sorry to hear that you had difficulty canceling your subscription, and if your pup isn’t a big fan of the chews. We understand that every dog is unique—especially when it comes to their taste buds. Here are a few tips that often help picky eaters enjoy their chews: add a little Xylitol-free peanut butter, wrap the chew in cheese or a thin piece of their favorite meat, place a bit of plain yogurt on it, or mix it with their favorite food or treat. Please keep in mind any allergies or sensitivities your dog may have, and if you have further concerns, we recommend checking with your vet. To help us get this resolved as quickly as possible, could you please let us know the email address you used when trying to sign in? You may also email us directly at [email protected] or contact our Customer Experience Team at +1-866-4-PETLAB (1-866-473-8522). Additionally, if you could provide your Order ID, we’ll be able to look into your account right away and assist with canceling the subscription for you Best Regards, PetLabCo.