PetLabCo.Reviews of thepetlabco.com

We had an issue with our last Petlab.co auto shipment. We only received a partial shipment of our normal order. It’s an auto shipment ever other month for our dogs digestive health. The shipping list states the correct amount but we only received one of our items. Hey mistakes happen. I sent Petlab.co an email to their customer service department informing of the mistake and within 1 day a replacement item was sent and fulfilled our original order. They righted the mistake and did so in a extremely timely manner. We love this company for all the items they sell to support the health and wellness of our family members. This makes me want to start purchasing more items for our pets. So thanks Petlab.co for the amazing customer service and responding quickly to our email about the issue. Customers for life and thank you for all you do. Loyal pup Parents, David and Jill Drewell

Great customer service, delivery when expected. Pets like the product.

Very helpful and responded quickly!

Have a question does this product heal ear infections??

Really wanted to give 5 stars, but my dog had allergic reaction to it. Rashes all over the body and protrusions like pimples. -UPDATED: Above is my initial review with 1 star. Petlab Co. customer service requested additional information and called me to addressed all my concerns. 5 star review for customer service.

I had wonderful customer experience when my first order had something missing and it was handled and corrected immediately. They even followed up to make sure I was satisfied. I use a subscription now.

They replaced my order of probiotics that was lost in shipping within 3 days. I very pleased how quickly I received my replacement order.

My hundred pound, 16 year old lab mix was on the joint chews for the last year of his life, after the gabapentin and carprofen stopped cutting it. It took about a month to really see the effects, but once they were in his system the chews definitely improved his mobility and quality of life. He limped less and was more agile, and I only wish I’d discovered those chews a year or two earlier! Also, after we inevitably had to put him down, Petlab’s customer service went above and beyond to refund our unopened tubs, and expressed sympathy and sensitivity that I don’t often find from businesses anymore - actual human beings, not chatbots or AI responses. I’m between pets for awhile now but will not hesitate to recommend both the joint chews specifically and Petlab more broadly. Thanks for making his last months a little easier for us all.