PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 8, 2025

Hola, Mario: Te agradecemos que compartas tu experiencia. Lamentamos que el producto no haya ayudado a tu perro. Los suplementos pueden tardar hasta tres meses de uso constante en mostrar sus beneficios potenciales. Sin embargo, cada perro tiene necesidades diferentes y es posible que se requiera un enfoque distinto para obtener los resultados que esperas. Mientras tanto, nuestro equipo se pondrá en contacto contigo para asegurarse de que recibes toda la atención necesaria. ¡Te agradecemos mucho que nos hayas informado de esto! Saludos cordiales, PetLabCo.

Response from PetLabCo.Dec 8, 2025

Hello Rachel, Thank you for sharing your experience. We’re truly sorry to hear that your pets didn’t enjoy the product — we know every dog has unique tastes, and it can be frustrating when something doesn’t work for them. At PetLab Co., we offer a 30-day return policy for items that are sealed, unopened, and in the same condition as received. If your product meets these requirements, we’d be happy to guide you through the return process. Regarding your subscription, we understand how that could be confusing. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. We’d love to take a closer look at this and learn more about your dog's experience. Could you please share your order ID so we can locate your account and assist further? Best Regards, PetLabCo.

Response from PetLabCo.Dec 6, 2025

Hello Heather, We’re sorry to hear that you had trouble accessing your account and reaching out to us. Could you please let us know how you tried to contact us so we can better understand the issue and assist you promptly? You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure that we are able to update your address for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Dec 6, 2025

Hello Mark, We’re very sorry to hear that you are having trouble canceling your order and subscription. We understand how that could be confusing. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. Could you please let us know how you processed the cancellation? Please note that subscriptions can be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Dec 5, 2025

Hi Charlene, We're very sorry you're having trouble canceling. We've checked on our end, and we haven’t received any previous communication or cancellation request from you just yet. Our Customer Experience team will reach out shortly to support you and get everything straightened out. Thank you for your patience. Best regards, PetLabCo.

Response from PetLabCo.Dec 5, 2025

Hi Shannon, We regret to learn that your delivery was not received. Although we rely on a third-party courier for deliveries, this is certainly not the experience we want for you. We’ll make sure one of our team members reaches out personally to assist and get this resolved for you. Thank you for hanging tight while we fixed this up. Best regards, PetLabCo.

Response from PetLabCo.Dec 5, 2025

Hi Darlene, We're very sorry your deliveries went to the wrong address. We completely understand how frustrating it is, especially when this has happened more than once. Although we don’t have control over how our third-party courier handles the delivery, we absolutely don’t want this to happen again. We’ll be sure to report this to our team so we can pass this feedback along and help prevent it moving forward. If you ever encounter any delivery issues or need assistance, please don’t hesitate to reach out to us at [email protected] — we’re always here to help! Warm regards, PetLabCo.

Response from PetLabCo.Dec 5, 2025

Hi Andre, We appreciate you sharing your experience. We're sorry to hear about the trouble you had with your undelivered order and the difficulties reaching the courier. For any orders placed on Amazon, we always recommend reaching out to their Customer Service team for the best assistance. Please allow us to resolve this issue for you. If you can kindly provide your order ID, we will ensure that everything is addressed. Thank you! Best regards, PetLabCo.