PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Cheryl H.
It was difficult to hear John initially, but he was ultimately very helpful and resolved my concerns.
Response from PetLabCo.Oct 8, 2024
Hi Cheryl, We appreciate your feedback about our customer service! It's wonderful to hear that you felt well taken care of. We look forward to continuing to provide you with exceptional service. Best regards, PetLab Co.
Norma-Jean M.
I learnt from a horse vet that you try a product for 3 months and if no change stop using it. I also stopped a product due to cost and found I lost ground and had to restart that product. Unless you try the product yourself one never learns if it truly works.
Response from PetLabCo.Oct 8, 2024
Hi Norma-Jean, Thank you so much for sharing your experience and insights! We agree that consistency can make a big difference, and it's important to give products time to show results. We appreciate your trust in trying our products and hope they continue to support your pet’s well-being. If you ever have any questions just hit us up through the 'Contact Us' page on our website. We're always here to help! Kind regards, PetLab Co.
customer
Prompt attention to my order and delivery.
Response from PetLabCo.Oct 8, 2024
Hello there, It's great to hear that our prompt attention to your order and delivery met your expectations. Providing excellent service is one of our top priorities, and we're glad to have been able to serve you efficiently. 🐶 Stay pawsome, PetLab Co.
Cheri W.
The products are wonderful! I was only disappointed, when I was told by a PetLab representative that I would be taken off of automatic pay AND I WAS KEPT ON. It made it difficult, due to my finances being disrupted, when I did not need another order (at that time)! I was given a 50% discount; although, then the following month, another order was placed without my knowledge. Hopefully, NOW, I have been taken off of Auto-Pay, like I have been told (for the second time)! I will re-order WHEN I HAVE THE MONEY AND WHEN MORE PRODUCTS ARE NEEDED. Regards, Chéri
Response from PetLabCo.Oct 8, 2024
Hi Cheri, We're sorry for the inconvenience caused regarding your subscription. We would like to investigate this further. Can you please share with us your Order ID? We will have a representative reach out to you soon to make sure everything is sorted out. Meantime, feel free to get in touch through the 'Contact Us' page on our website if you need anything else. We're here to assist you! Stay pawsome, PetLab Co.
Karen R.
Our dog uses both the probiotic tablets and the anti itch tablets and we have noticed an improvement in both her allergies and her stomach. If we lapsed in our order we noticed that her symptoms started to return. Hence, we use auto ship and things have been AOK for our Fiona.
Response from PetLabCo.Oct 8, 2024
Hey Karen, We’re so pleased to hear that our products are making a difference in your Fiona's life! Your feedback is incredibly important to us, and it encourages us to continue striving for excellence. Thank you for taking the time to share your experience – it means so much to us! 🌟 Kind regards, PetLab Co.
kristi B.
I use ProBright daily on my dog’s food and believe it helps keep his breath fresh. I brush his teeth daily and think the combination keeps his gums and teeth cleaner.
Response from PetLabCo.Oct 8, 2024
Hello Kristi, It's incredibly rewarding to hear about the positive impact our product has had on your pet's dental health. We feel privileged to have been able to make a difference for your beloved pet. Thank you for choosing our product to care for your pet's health! Kind regards, PetLab Co.
Connie W.
I am giving this to an active 8 yr. old terrier mix as a preventative assistance! He has no problems, but hope these work so there aren't any! I have been giving them to him for several months now.
Response from PetLabCo.Oct 7, 2024
Hi Connie, Thank you for giving our supplement as part of your dog's daily routine. We're crossing our fingers that our product delivers all those awesome benefits. Can't wait to hear how it goes in the future. Stay pawsome, PetLab Co.
Rhonda G.
The products are great and affordable.
Response from PetLabCo.Oct 7, 2024
Hello Rhonda, It's fantastic to hear that you are satisfied with our products and that our prices offer great value. We strive to ensure a wonderful experience for our customers, and we genuinely appreciate your feedback. All the best, PetLab Co.
