PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 8, 2025

Hello Nigel, We’re sorry to hear that you’d like to cancel your future shipments, but we're happy to help. Subscriptions can be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Dec 8, 2025

Hello Susanna, We are deeply sorry for your loss, and we are sincerely sorry for the distress this situation has caused you. Could you please let us know how you processed the cancellation? Please note that subscriptions can be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Dec 8, 2025

Hello Jon, We’re truly sorry to hear about your experience, and we appreciate you taking the time to share your concerns. We understand that you're not seeing the desired results with our product. We've found it usually takes 3 months of the recommended daily dose to see potential benefits. That's normal for any supplement. Regarding your subscription, we understand how that could be confusing. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. We’d love to take a closer look at this and learn more about your dog's experience. Could you please share your order ID so we can locate your account and assist further? Best Regards, PetLabCo.

Response from PetLabCo.Dec 8, 2025

Hi Gail, We’re very sorry to hear about the loss of your beloved Hannah. From all of us at PetLabCo., please accept our heartfelt condolences. 💔 We also apologize for the trouble you experienced with your subscription. We understand that you no longer need the product, as your younger pup isn’t fond of it. We’ve sent you an email to address your concerns directly and ensure everything is resolved. Again, we’re very sorry for your loss and for any frustration this situation may have caused. Please don’t hesitate to reply to us via email if there’s anything else we can do to support you. ❤️ Kind regards, PetLabCo.

Response from PetLabCo.Dec 8, 2025

Hello Jeff, We’re very sorry to hear about the trouble you’ve experienced with your order and subscription — we completely understand how frustrating this must be, especially when you’re expecting a delivery to your business address. Could you please share your order number so we can investigate the delivery issue and confirm the status of your subscription and any charges? You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best Regards, PetLabCo.

Response from PetLabCo.Dec 8, 2025

Hello William, We are sorry to hear that the order arrived without the product. We will investigate to prevent this issue from recurring. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Dec 8, 2025

Hello Deborah, We’re sorry to hear that you received another order despite requesting to postpone your next delivery. We’d like to help get this sorted out for you. Could you please let us know how you submitted your request? We haven’t been able to locate it using your email address and want to make sure we address your concern promptly. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Dec 8, 2025

Hello Annamria, We’re so sorry to hear that your order hasn’t arrived. That’s definitely not the experience we want for you. Thank you for bringing this to our attention. Could you please provide us with your order ID? Thank you for bringing this to our attention, and again, we’re sorry for the trouble this has caused. Please know that we also have a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best Regards, PetLabCo.