PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 11, 2025

Hello Karen, We are deeply sorry to hear about the loss of your beloved pet. From all of us at PetLab Co., please accept our heartfelt condolences to you and your family during this difficult time. We’re very sorry to hear that you’re still being charged after attempting to cancel your subscription. Could you please let us know how you processed the cancellation? Please note that subscriptions can be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Dec 11, 2025

Hello Lizabeth, I’m really sorry to hear you experienced difficulties with your refund after cancelling last year. I checked your account, and I can confirm that our team has already helped you, and the issue has been resolved. If you need anything else, I’m here to help. Best Regards, PetLabCo.

Response from PetLabCo.Dec 10, 2025

Hello Joanna, We’re so sorry to hear that your order hadn’t arrived earlier. That’s definitely not the experience we want for you. Thank you for bringing it to our attention. I can see that one of our colleagues has already assisted you, and a replacement has been sent. I’m glad to hear everything has now been taken care of. Best Regards, PetLabCo.

Response from PetLabCo.Dec 10, 2025

Hello Darren, We’re very sorry to hear about your experience, and we completely understand how upsetting and stressful this situation must feel. We never want any customer to feel enrolled without consent or unable to reach us. Regarding your subscription, we understand how that could be confusing. When choosing a product, there is an option to switch from a monthly subscription to a one-time purchase. You can turn off the subscription directly on the product page. It will also be clearly shown in your cart whether the item is set to “monthly order” or “one-time purchase.” We’d love to take a closer look at this and learn more about your experience. Could you please share your order ID so we can locate your account and assist further? Best Regards, PetLabCo.

Response from PetLabCo.Dec 10, 2025

Hello Linda, We appreciate you sharing your experience. We're sorry to hear that the product didn't help your Collie. Supplements can take up to 3 months of consistent use to truly see their potential benefits. However, every dog has different needs, and it may take a different approach to see the results you’re hoping for. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Dec 10, 2025

Hello TL, We’re very sorry to hear about the issues with your orders and the experience your dogs had with the product. We’d love to take a closer look at this and learn more about your dog's experience. Could you please share your order ID so we can locate your account and assist further? Best Regards, PetLabCo.

Response from PetLabCo.Dec 9, 2025

Hello Juli, I’m truly so sorry for your loss. Losing a beloved pet is incredibly difficult, and our hearts go out to you during this time. 💛 I’m also very sorry to hear that you’ve had a hard time getting in touch with us and adjusting your order. That’s the last thing we want for you, especially during such an emotional time. I took a look on our end, and we weren’t able to locate any previous emails from you. Because of that, we’d really appreciate it if you could share what issues you encountered when trying to contact us or reduce your order. This will help us understand what went wrong and ensure we get everything corrected right away. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Sending you our sincere condolences once again. Best Regards, PetLabCo.

Response from PetLabCo.Dec 10, 2025

Hello Karin, We’re truly sorry to hear about your experience, and we understand how frustrating this situation must feel. We never want any customer to feel misled or disappointed. Regarding the subscription, we are sorry for any confusion. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. In terms of results, we don’t guarantee that our products will work 100% of the time, as every dog is different. However, we’ve found that it typically takes around 3 months of consistent daily use to see potential benefits—this is normal for most supplements. As for refunds, our policy requires unopened items to be returned within 30 days of purchase. You can review the full policy on our website for more details. We’d love to take a closer look at this and learn more about your dog's experience. Could you please share your order ID so we can locate your account and assist further? Best Regards, PetLabCo.