PetLabCo.Reviews of thepetlabco.com

My pet went without his joint supplements leaving him in debilitating pain. Multiple emails and pm without responses and when I got responses, unacceptable excuses. Finally, manager or owner responded to try and make up for severe lack of service. Even then, there was mistakes. Not confident in their ability or staffing to take care of their customers.

Itch control product did not work.

I’ve been using the itch relief for over a month and there’s no difference in my dogs. I was truly hoping it would help with the relief, other than my dogs loving the taste I really have nothing else to say about the tabs. Customer service is lacking, I’ve emailed multiple times and have yet to get a response.

Definitely not thrilled with this company. First it took nearly a month to get an order then after cancelling future shipments, they tried to charge my card and continue shipments. Lastly, I tried to unsubscribe from the solicitation list, but, nope - no respect and I keep getting emails.

Reprehensible that PetLab is blaming their poor customer service and poor shipping practices on COVID. they are slow to respond, my last interaction with them it took them 72hrs to get back to me with a canned response that i have received from them in the past. As for their shipping, they use USPS. i have learned the hard way if you want something delivered in a timely fashion do not do business with any company that ships via the Post Office.

I bought the itch relief for my dog’s paws. It truly does seem to help, but not really noticing what I was ordering I got dental chews as well thrown in. Now I continue receiving the itch relief and I really don’t want it anymore. Just a sneaky way of doing business!

I have a pit bull with an itching problem, been using these for 10 days now, I do not see any indication of improvement. She seems to like them but there has been no noticeable difference in her itching and scratching.

I decided to order from Petlab Co for the first time last month. Their site looked legit and I couldn't wait for my order to arrive! I had not set up an auto-renewal, I just wanted 1 product for my dog (once). After checking my bank account, I noticed a month later, my card was charged AGAIN. I never asked for a renewal, I did not need a multiple monthly supply - which I explained to them. I have emailed, called and emailed again and nobody has been able to help or even respond to my email. It wasn't a huge charge but it's the customer service that can save the moment when there is a misunderstanding in check-out. When a company sneaks in auto-renewal like that and then doesn't even help you to remove the charge, it makes me want to never use this co or go on their site ever again. I have spent days with my bank trying to dispute charge. I will never order from them again, it's not because my card was charged twice - it's the fact that customer service never responded to me or even tried to help :(