PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 16, 2025

Hello Rjm, We’re truly sorry about your experience, and we sincerely appreciate your patience. We’ve been receiving a high volume of inquiries, but we’re assisting customers as quickly as possible. Once you send us a message, it will be received in our system, and one of our agents will get back to you as soon as possible. Regarding the password reset, we’d be happy to look into this further and will reach out to ensure your subscription has been properly canceled. To help us review your account, could you please provide your Order ID? This will allow us to assist you more efficiently. Best Regards, PetLabCo.

Response from PetLabCo.Dec 15, 2025

Hi Douglas, We’re sorry this happened — this definitely shouldn’t occur, and we understand how concerning it must have been. While delivery is handled by our third-party courier, we take this seriously and will be raising this issue with them so it can be reviewed and prevented from happening again. We truly appreciate your understanding and are glad you were able to receive your package. Please don’t hesitate to reach out at [email protected] if there’s anything else we can assist you with. Warm regards, PetLabCo.

Response from PetLabCo.Dec 15, 2025

Hi John, We're sorry to hear your dog isn't a fan of our product and for the confusion regarding our return policy. We understand that every dog is unique, including their palates. Please know that we don't have any money-back guarantee for purchases made. We only have a return policy, which is stated on our website. Our return policy allows for returns of sealed and unopened items within 30 days of purchase. This policy is in place to ensure the quality and safety of our products for all our customers. Could you kindly provide your Order ID to us? A dedicated member of our customer care team will be reaching out to help you with this directly. Thank you so much for your understanding. Warm regards, PetLabCo.

Response from PetLabCo.Dec 15, 2025

Hi Leslie, We are so sorry you haven't received your order yet. The carrier said they delivered your package to your mailbox at 1:46 pm on December 8, 2025. We will investigate this right away to find out what happened with the shipment. Someone from our Customer Experience team will personally reach out shortly to help sort this out for you. Best regards, PetLabCo.

Response from PetLabCo.Dec 12, 2025

Hi Rhonda, We’re sorry to hear about the way your package was delivered. Since we don’t have control over how our third-party courier handles shipments, we truly appreciate you letting us know what happened. We’ll make sure to report this to our team so they can forward the concern to the courier and work on preventing this in the future. Thank you for taking the time to share this with us, and we’re glad you were still able to locate your package. If there’s anything else you need, we’re here to help at [email protected]. Kind regards, PetLabCo.

Response from PetLabCo.Dec 12, 2025

Hi Robert, We’re truly sorry for the frustration and inconvenience you’ve experienced. It shows that your order was actually returned to our warehouse due to an issue with your address. A member of our team did attempt to call you back regarding this, but the call wasn’t picked up. An email was also sent out a few days ago, but it looks like we only received your response again today, just a few hours ago. We’ll make sure our team reaches out to you promptly to get this resolved and ensure you receive the assistance you need. Thank you so much for your patience, and we’re here to make things right for you. Best regards, PetLabCo.

Response from PetLabCo.Dec 12, 2025

Hi there, We're sorry to hear you haven't received your order yet. Even though the courier marked your package as delivered. We’ll be reaching out to you directly to assist and look into this further so we can make things right as quickly as possible. Thank you for letting us know, and we truly appreciate your patience. Best regards, PetLabCo.