PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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lmargolis
I don't know if these are working. My dog is still super itchy.
Response from PetLabCo.Aug 9, 2024
Hi there, We're sorry that you are not seeing the desired results yet. We would like to discuss this matter further with you. Would you mind sharing your Order ID? We will have a representative reach out to you shortly. Thank you, PetLab Co.
HThomae
I don't see this changing the color stains on my dog's teeth.
Response from PetLabCo.Aug 9, 2024
Hello there, We apologize that you have not experienced the expected outcomes so far. We would appreciate the opportunity to delve deeper into this for you. Could you kindly provide us with your Order ID? A representative will be in touch with you soon. Sincerely, PetLab Co.
Davina Cox B.
Trying to find a phone number on the website is very difficult. Also, trying to manage your subscription is very frustrating. I think I have skipped a subscription but more products keep showing up. The product is great but I feel like a hostage. I am just going to have to cancel and only order when I need something and not subscribe. Also, give us a phone number to call.
Response from PetLabCo.Aug 9, 2024
Hi Davina, We deeply regret any issues you’ve experienced and want to extend our heartfelt apologies. We’re here to make things right for you. Could you please provide us with your Order ID? Meantime, you may reach out to us at [email protected] or call us at +1-866-4-PETLAB (1-866 473-8522). One of our friendly customer care team members will assist you with care. Thank you for giving us the chance to resolve this, and we look forward to assisting you. Sincerely, PetLab Co.
Janeen M.
My dog vomited two days in a row after starting this. Obviously is not working for him and scared to try the chews I bought as well. Waste of money. Adding two stars because they have decent customer service and gave me all my money back in a time efficient manner. Still hoping I dont end up getting charged again and sent more product like many others have experienced.
Response from PetLabCo.Jul 30, 2024
Hi Janeen, We're so sorry that your dog had this experience. We never like it when our pups feel anything less than wonderful. We would like to look into this further. Could you please share your order ID/number with us? We will have a representative reach out to you soon. Thank you! Best regards, PetLab Co.
Shan2178
Did not notice a difference in her breath or her teeth! Wouldn’t order again for that price for it not to work!
Response from PetLabCo.Jul 11, 2024
Hi Shan, We’re sorry that the product didn't yield the same results for your dog as it has for others. Could you kindly provide us with your Order ID? One of our representatives will reach out to you soon to discuss this further and see if there's anything we can help. Thank you. Sincerely, PetLab Co.
Peggy H.
While your products do seem to help our dogs. I do not need as much as being sent or as often .
Response from PetLabCo.Jun 4, 2024
Hi Peggy, We're glad to hear our product seems to help your dogs and we're sorry that you are receiving your order too soon. We'll reach out and sort things out for you. Could you kindly provide us with your Order ID? Thank you. Stay pawsome, PetLab Co.
Dana
My experience with customer service has been very good, and our guy loves the probiotics. However, after months of the probiotics, we've seen very little improvement in his itching, licking, and chewing.
Response from PetLabCo.Jun 4, 2024
Hi Dana, We’re sorry that the product didn't yield the same results for your dog as it has for others. Could you kindly provide us with your Order ID? One of our representatives will reach out to you soon to discuss this further and see if there's anything we can help. Thank you. Sincerely, PetLab Co.
Lynn B.
I want to cancel my order . I can no longer afford it but I only have my phone and I can't remember my password 🙃
Response from PetLabCo.Jun 4, 2024
Hi Lynn, We understand that you want to cancel your order due to cost concerns. Could you kindly provide us with your Order ID? We will have a representative reach out to you soon so we can address this matter. Thank you. Best regards, PetLab Co.
