PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 18, 2025

Hello Rebecca, We’re very sorry to hear that you’re still being charged after attempting to cancel your subscription. Could you please let us know how you processed the cancellation? Please note that subscriptions can be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Dec 18, 2025

Hello Robert, We’re very sorry to hear that you’re still being charged after attempting to cancel your subscription. Could you please let us know how you processed the cancellation? Please note that subscriptions can be canceled through our customer portal, where you can also check whether your subscription is still active or not. Could you please share your order ID so we can locate your account and assist further? You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Kind regards, PetLabCo.

Response from PetLabCo.Dec 18, 2025

Hello Sean, We’re truly sorry to hear about your experience and understand how frustrating this must have been. That’s certainly not the level of support we strive to provide. If your order or subscription was canceled the same day it was placed, we’d be happy to review this for you and confirm its status to ensure everything was handled correctly. Could you please share your order ID so we can locate your account and assist further? Best Regards, PetLabCo.

Response from PetLabCo.Dec 18, 2025

Hello Joc, We’re truly sorry to hear about your experience and understand how frustrating this has been. That is certainly not the experience we want for any of our customers. We do have an official website where customers can securely place orders, manage their accounts, and reach our Customer Experience Team for support. Subscription details, including the option to choose a one-time purchase or auto-ship, are displayed before checkout, but we understand how this can sometimes be confusing. Could you please share your order ID so we can locate your account and assist further? If you’re open to it, our team is always available to help review your account, cancel any active subscriptions, and address your concerns. You can reach us directly through the Contact Us form on our website, which is the quickest way to connect with us. Best Regards, PetLabCo.

Response from PetLabCo.Dec 17, 2025

Hello Cheryl, We’re truly sorry for the frustration this situation has caused, and we completely understand why you’d be upset. Please know that an order will not be processed simply because an item was added to the cart. Orders only go through once checkout is completed and payment is confirmed using a debit/credit card or another payment method. That said, we’d be more than happy to look into this for you and get it resolved properly. To assist you as quickly as possible, could you please share your order ID with us? You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best Regards, PetLabCo.

Response from PetLabCo.Dec 17, 2025

Hello Donna, We’re very sorry to hear that you haven’t received your order. According to our records, the package shows as delivered on our end, and a delivery photo was provided indicating where it was left. That said, we completely understand your concern and would be happy to help. We’ll be reaching out to you shortly to assist further and make sure this is resolved as quickly as possible. Best Regards, PetLabCo.

Response from PetLabCo.Dec 17, 2025

Hello Jo, We’re truly sorry to hear about the frustration you’ve experienced while trying to manage your subscription. To access the customer portal, an account activation is required. That said, we’re more than happy to assist you directly so you don’t have to go through this on your own. We can help ensure you’re able to log in properly, and we can also cancel your subscription so there will be no further shipments moving forward. Could you please provide your Order ID so we can look into this for you? You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best Regards, PetLabCo.

Response from PetLabCo.Dec 16, 2025

Hello Ruthjean, Thank you for sharing your experience. I’m sorry to hear your pup isn’t a big fan of our chews. Our return policy—which is available on our website—states that only unopened products are eligible for return. At this time, we do not offer a money-back guarantee. That said, we do understand that every dog is unique, particularly when it comes to taste preferences. For pups who may be a bit picky, many pet parents have found success by offering the chews with a little xylitol-free peanut butter, wrapping them in cheese or a thin slice of their favorite meat, adding a bit of plain yogurt, or mixing them with their regular food or a favorite treat. We’d love to take a closer look at this and learn more about your dog's experience. Could you please share your order ID so we can locate your account and assist further? Best Regards, PetLabCo.